Customer Service Administrator (Luxembourg, LU)

Zurich Insurance
Luxembourg
Full timeFunction: Customer Support (Service Desk)Skills: ["Communication","Organizational skills","Time management","Attention to detail","Judgement"]

Join Zurich’s Customer Service team to provide high-quality bilingual (English/French) support for customers across the European portfolio. You’ll resolve escalations and exceptional cases, review AI-supported requests when further validation or investigation is needed, and complete policy servicing and administrative activities. The role also includes AML/KYC operational checks, maintaining accurate customer and policy records, and supporting complaint handling through timely follow-up and clear communication in an AI-enabled environment.

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FursaFursa
Zurich Insurance
Zurich Insurance
15 hours ago

Customer Service Administrator (Luxembourg, LU)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Join Zurich’s Customer Service team to provide high-quality bilingual (English/French) support for customers across the European portfolio. You’ll resolve escalations and exceptional cases, review AI-supported requests when further validation or investigation is needed, and complete policy servicing and administrative activities. The role also includes AML/KYC operational checks, maintaining accurate customer and policy records, and supporting complaint handling through timely follow-up and clear communication in an AI-enabled environment.
Location: Luxembourg
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide personalised support to customers when AI or digital self-service is insufficient.
  • •Handle customer requests, exceptions, and escalations with clear, timely resolution.
  • •Review and act on AI-supported cases requiring validation, judgement, or further investigation.
  • •Complete policy servicing and administrative tasks, including manual processing and supporting documentation.
  • •Perform AML/KYC and other compliance-related operational checks and maintain accurate customer and policy records.

Pay and Benefits

Perks:Health InsurancePensionTraining

Key Requirements

  • •Fluency in both English and French (written and spoken) is required.
  • •Experience in customer service, insurance operations, or a similar administrative role.
  • •Good understanding of policy administration processes and maintaining accurate customer/policy records.
  • •Strong written and verbal communication skills to explain information clearly and professionally.
  • •Basic understanding of compliance, AML and KYC requirements.
Experience:InsuranceFinancial services
Skills:CommunicationOrganizational skillsTime managementAttention to detailJudgement
Languages:EnglishFrench
Tech Stack:AIMicrosoft Office

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn