Customer Project Manager | 11+ Years

Cisco
Bengaluru, Pune
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Experience: 11-15 yearsEducation: bachelorsSkills: ["Communication","Risk mitigation","Cross-functional collaboration","Strategic partnership","AI-fluency"]

Lead execution and delivery for Cisco’s Customer Experience Centre (CXC), driving AI-assisted project management to help customers realize value. Partner with executive leadership and stakeholders to translate technical delivery into business outcomes, manage global multi-account project lifecycles using AI-driven insights and risk mitigation, and maintain program financial health including forecasting and margin optimization. Collaborate across cross-functional teams and use tools like Microsoft Project, JIRA, and Confluence to deliver measurable customer impact.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cisco
Cisco
2 days ago

Customer Project Manager | 11+ Years

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead execution and delivery for Cisco’s Customer Experience Centre (CXC), driving AI-assisted project management to help customers realize value. Partner with executive leadership and stakeholders to translate technical delivery into business outcomes, manage global multi-account project lifecycles using AI-driven insights and risk mitigation, and maintain program financial health including forecasting and margin optimization. Collaborate across cross-functional teams and use tools like Microsoft Project, JIRA, and Confluence to deliver measurable customer impact.
Location: Bengaluru, Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Supervise sophisticated projects and programs across multiple accounts aligned to global business objectives and long-term customer success.
  • •Lead large and complex infrastructure projects within an account or across accounts, including cross-functional teams to resolve systemic delivery issues.
  • •Use AI-assisted project management, including prompt engineering and AI-driven insights, to manage lifecycles proactively and mitigate risks before they impact timelines.
  • •Own program-level financial health, including margin optimization, revenue forecasting, and strategic prioritization.
  • •Develop and present proposals and agreements to customers and internal stakeholders, influencing assessment, planning, and management of critical projects.
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree (or equivalent experience) in Engineering or Technology (BE/B.Tech or equivalent).
  • •6+ years dedicated project management experience in the IT industry, with overall experience of 11 to 15 years.
  • •3+ years working with large enterprise customers and experience delivering in global, customer-facing, matrix organizations.
  • •Proficiency with project management tools including Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence.
  • •Professional PM certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent (preference for PMP/PgMP), plus strong communication skills.
Experience:11-15 yearsIT industryLarge enterpriseGlobal customer-facingMatrix organizations
Education:Bachelor's
Skills:CommunicationRisk mitigationCross-functional collaborationStrategic partnershipAI-fluency
Certifications:PgMPPRINCE2ITILSCRUMPMP
Tech Stack:AI assistantsPrompt engineeringMicrosoft ProjectMicrosoft Project Plan (MPP)Microsoft ExcelJIRAConfluenceAgileScrumDigitized Delivery platform

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor