Guest Service Agent

Minor International
Australia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Attention to detail","Proactive attitude","Professionalism"]

Provide welcoming, high-quality guest service at Oaks Lake Crackenback Resort by handling reservation and guest enquiries via phone and email. Manage room inventory, reservations, and booking amendments while maintaining accurate records. Support front office check-in operations with administrative assistance and resolve booking issues from initial enquiry through arrival. Work shifts within the stated roster, including weekends and public holidays as required, in a fast-paced hospitality environment.

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FursaFursa
Minor International
Minor International
3 hours ago

Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide welcoming, high-quality guest service at Oaks Lake Crackenback Resort by handling reservation and guest enquiries via phone and email. Manage room inventory, reservations, and booking amendments while maintaining accurate records. Support front office check-in operations with administrative assistance and resolve booking issues from initial enquiry through arrival. Work shifts within the stated roster, including weekends and public holidays as required, in a fast-paced hospitality environment.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond to reservation and guest enquiries via phone and email, handling booking questions and requests in a timely, professional manner.
  • •Manage room inventory and availability; process reservations and booking amendments; maintain accurate reservation records.
  • •Assist guests with reservation enquiries and accommodation requirements, resolving booking issues promptly to ensure a positive guest experience.
  • •Provide administrative assistance to support front office operations and facilitate seamless guest arrivals and check-in processes.
  • •Maintain accurate reservation management by monitoring room availability and supporting operational requirements in a fast-paced environment.

Pay and Benefits

Perks:Health InsuranceEapWellness Stipend

Key Requirements

  • •Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to articulate information clearly and effectively across various mediums for accurate, professional correspondence.
  • •Consistently delivers an exceptional standard of service with a proactive, positive approach to addressing guest needs.
  • •Passionate about creating positive guest experiences, with a focus on attentive service and efficient issue resolution.
  • •Fully committed to a dynamic work schedule, including weekends, public holidays, and varying shifts.
Experience:Hospitality
Skills:CommunicationCustomer serviceAttention to detailProactive attitudeProfessionalism
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn