Sr. Manager, Product Management - Conversational AI Servicing Quality Assurance

Discover Financial
New York, Richmond
Workplace: OnsiteFull timeUSD 200,700 - 229,100 annuallyFunction: QA, Test & Release EngineeringExperience: 4+ yearsSkills: ["Systems thinking","Cross-functional collaboration","Strategic thinking","Systems orchestration","Problem-solving"]

Lead onboarding and assessment strategy for evaluating conversational AI solutions on an enterprise quality assurance platform. Own end-to-end integration and roadmap execution, build “AI QA on AI” capabilities, and establish automated assessment parameters with closed-loop feedback so models continuously learn and self-correct. Design scalable automated QA systems to keep quality checks consistent and accurate as evaluation expands across a large library of complex customer intents and tasks.

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FursaFursa
Discover Financial
Discover Financial
1 month ago

Sr. Manager, Product Management - Conversational AI Servicing Quality Assurance

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Last checked: 3 minutes agoStatus: Live

Job Summary

Lead onboarding and assessment strategy for evaluating conversational AI solutions on an enterprise quality assurance platform. Own end-to-end integration and roadmap execution, build “AI QA on AI” capabilities, and establish automated assessment parameters with closed-loop feedback so models continuously learn and self-correct. Design scalable automated QA systems to keep quality checks consistent and accurate as evaluation expands across a large library of complex customer intents and tasks.
Location: New York, Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Own end-to-end platform integration and roadmap execution to onboard conversational AI solutions onto an enterprise quality assurance platform.
  • •Support development of “AI QA on AI” capabilities, including automated assessment parameters and closed-loop feedback systems.
  • •Design scalable systems so automated QA can expand coverage consistently across a large library of customer intents and tasks.

Pay and Benefits

Salary: USD 200,700 - 229,100 annually

Key Requirements

  • •Bachelor’s or Master’s degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related), Business, or Marketing; or Bachelor’s degree in any field with 4 years of Product Management experience.
  • •Experience shipping complex data platforms or cloud-scale conversational applications.
  • •Strong foundational knowledge of, or deep passion for, LLM evaluation pipelines.
  • •Ability to orchestrate alignment and manage complex technical dependencies across cross-functional platform and business teams.
  • •Experience translating business strategy and analysis into consumer-facing digital products (preferred).
Experience:4+ yearsConversational AIGenAILLM evaluationCloud-scale applications
Education:
Skills:Systems thinkingCross-functional collaborationStrategic thinkingSystems orchestrationProblem-solving
Tech Stack:Conversational AIGenAILLM evaluation pipelinesAI QAAutomated validationEnterprise quality assurance platform

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn