Wing Assistant

2 months ago

Customer Service Representative | Bilingual: Mandarin-English (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide bilingual Mandarin-English customer support remotely for a client in the specified industry. Manage email and portal requests, handle inbound/outbound calls, maintain accurate records, and resolve client concerns with empathy, building trusted relationships while ensuring high satisfaction. Work across EST/PST hours as needed and leverage CRM, VoIP, and collaboration tools to deliver seamless service.

Location: China

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond promptly to client emails and portal requests in Mandarin and English regarding their concerns
•Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both Mandarin and English-speaking customers
•Assist customers with their needs, offering empathetic support and swift coordination
•Update and maintain accurate customer records to ensure seamless information flow and accessibility
•Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages

Pay and Benefits

Salary: PHP 45,000 - 55,000 monthly

Perks:Health InsuranceJob SecurityPaid TrainingRemote WorkOvertime PayHoliday Pay

Key Requirements

•Fluent in English and Mandarin (written and spoken)
•At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity
•Excellent English and Mandarin communication skills, both written and verbal (at least B2 level)
•Excellent phone, email, and instant messaging communication skills
•Solid organizational and time management skills

Experience:1+ yearsCustomer serviceB2CB2BRemote work

Skills:CommunicationEmpathyTime managementAttention to detailProblem-solving

Languages:EnglishMandarin

Tech Stack:CRMVoIPMS OfficeGoogle CalendarCloud servicesDesktop sharing

Company Brief

Wing Assistant

Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.

Industry: Recruitment Agencies

Website

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Wing Assistant

2 months ago

Customer Service Representative | Bilingual: Mandarin-English (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: China

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond promptly to client emails and portal requests in Mandarin and English regarding their concerns
•Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both Mandarin and English-speaking customers
•Assist customers with their needs, offering empathetic support and swift coordination
•Update and maintain accurate customer records to ensure seamless information flow and accessibility
•Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages

Pay and Benefits

Salary: PHP 45,000 - 55,000 monthly

Perks:Health InsuranceJob SecurityPaid TrainingRemote WorkOvertime PayHoliday Pay

Key Requirements

•Fluent in English and Mandarin (written and spoken)
•At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity
•Excellent English and Mandarin communication skills, both written and verbal (at least B2 level)
•Excellent phone, email, and instant messaging communication skills
•Solid organizational and time management skills

Experience:1+ yearsCustomer serviceB2CB2BRemote work

Skills:CommunicationEmpathyTime managementAttention to detailProblem-solving

Languages:EnglishMandarin

Tech Stack:CRMVoIPMS OfficeGoogle CalendarCloud servicesDesktop sharing

Company Brief

Wing Assistant

Industry: Recruitment Agencies

Website