Service & Experience Intern (TikTok Live) - 2027 Start

TikTok
Singapore
Workplace: OnsiteInternshipFunction: Solutions Engineering & Sales EngineeringSkills: ["Analytical thinking","Logical thinking","Problem-driven mindset","Communication","Cross-team collaboration"]

Support TikTok LIVE’s Service & Experience team by analyzing multi-channel user feedback to identify experience gaps and root causes. Help optimize service processes by drafting and iterating actionable SOPs, and create data-driven reports to collaborate with product and R&D teams on issue resolution. Also assist with user research, competition analysis, and daily data reporting while working alongside industry professionals.

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FursaFursa
TikTok
TikTok
14 hours ago

Service & Experience Intern (TikTok Live) - 2027 Start

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Support TikTok LIVE’s Service & Experience team by analyzing multi-channel user feedback to identify experience gaps and root causes. Help optimize service processes by drafting and iterating actionable SOPs, and create data-driven reports to collaborate with product and R&D teams on issue resolution. Also assist with user research, competition analysis, and daily data reporting while working alongside industry professionals.
Location: Singapore
Workplace: Onsite
Employment Type: Internship
Job Function: Solutions Engineering & Sales Engineering
Seniority: Intern level

Key Responsibilities

  • •Monitor multi-channel user feedback and use data analysis to pinpoint experience gaps and root causes.
  • •Support service process optimization by drafting and iterating actionable SOPs.
  • •Build data-driven reports and collaborate with product and R&D teams to drive issue resolution and closure.
  • •Assist with user research, competition analysis, and daily data reporting.

Key Requirements

  • •Currently pursuing an undergraduate or master’s degree in Business/Marketing/Communications or a related technical discipline.
  • •Proficient in SQL and Excel with strong data awareness and analytical skills.
  • •Ability to independently draft high-quality SOPs and reports.
  • •Keen sensitivity to user experience, with persistence in driving solutions.
  • •Good communication and potential for cross-team collaboration.
Education:
Skills:Analytical thinkingLogical thinkingProblem-driven mindsetCommunicationCross-team collaboration
Tech Stack:SQLExcelSOPs

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn