Customer Specialist - Full Time

CarMax
United States
Workplace: OnsiteFull timeUSD 19 - 28.5 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Integrity","Teamwork","Attention to detail","Relationship building"]

Deliver a customer-first experience across the used car buying and selling journey. Guide customers through sales, appraisals, test drives, and financing applications while performing vehicle condition and cosmetic inspections. Manage inventory check-in and daily scanning, handle administrative paperwork and payments, and coordinate service appointments with accurate review of repair order invoices. Maintain a clean work area and follow CarMax Environmental, Health and Safety requirements.

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CarMax
CarMax
3 months ago

Customer Specialist - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver a customer-first experience across the used car buying and selling journey. Guide customers through sales, appraisals, test drives, and financing applications while performing vehicle condition and cosmetic inspections. Manage inventory check-in and daily scanning, handle administrative paperwork and payments, and coordinate service appointments with accurate review of repair order invoices. Maintain a clean work area and follow CarMax Environmental, Health and Safety requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver an exceptional customer experience.
  • •Assess vehicle condition and perform cosmetic inspections, documenting details for appraisals and communicating findings.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing while following EH&S requirements.

Pay and Benefits

Salary: USD 19 - 28.5 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting customer relationships and create win-win solutions.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •High School Diploma or equivalent plus a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Skills:CommunicationIntegrityTeamworkAttention to detailRelationship building
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn