Customer Success Manager

Crayon
Boston
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Collaboration","Problem-solving","Time management","Customer focus"]

A Customer Success Manager at Crayon partners with clients to maximize adoption, retention, and expansion of Crayon’s competitive intelligence platform. You’ll own customer lifecycle planning, serve as trusted product expert, lead trainings, and influence product motion while collaborating across teams to deliver measurable business impact.

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Crayon
Crayon
7 months ago

Customer Success Manager

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Last checked: 23 hours agoStatus: Live

Job Summary

A Customer Success Manager at Crayon partners with clients to maximize adoption, retention, and expansion of Crayon’s competitive intelligence platform. You’ll own customer lifecycle planning, serve as trusted product expert, lead trainings, and influence product motion while collaborating across teams to deliver measurable business impact.
Location: Boston
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive adoption, retention, and expansion for Crayon’s product, solving real customer problems.
  • •Proactively own the customer experience across their lifecycle, managing comprehensive account and success plans aligned to business objectives.
  • •Serve as the customer’s trusted advisor and product expert, hosting trainings, onboarding, and sessions to explore new use cases.
  • •Act as a key contributor to Crayon’s Customer Success foundations and motion within a small, high-impact team.
  • •Collaborate cross-functionally to rally internal teams around customer needs and strategies that deliver value.

Pay and Benefits

Perks:MedicalDentalVision401kParental Leave

Key Requirements

  • •2+ years managing B2B SaaS accounts focused on retention and growth.
  • •Strong project management skills & ability to manage multiple customer relationships.
  • •Ability to navigate ambiguity in a fast-paced environment.
  • •Roll up your sleeves mentality and commitment to driving results.
  • •Cross-functional collaborator who represents customers and their needs internally.
Experience:2+ yearsSaaSB2BCustomer Success
Education:Bachelor's
Skills:CommunicationCollaborationProblem-solvingTime managementCustomer focus
Languages:English

Company Brief

Crayon
Global IT consultancy and software reseller specializing in cloud services, software asset management, licensing optimization, and digital transformation. Helps enterprises migrate to cloud platforms, optimize software spend, and implement managed services and analytics solutions.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Oslo, Norway
Founded: 2002
WebsiteLinkedIn