QA with German and English (standard working hours, remote, Bulgaria based)

Sutherland
Sofia
Workplace: RemoteFull timeFunction: QA, Test & Release EngineeringSkills: ["Analytical skills","Communication","Proactive","Teamwork","Data interpretation"]

Evaluate and document customer transactions to ensure accurate, consistent information and adherence to required processes and guidelines. Drive KPI performance by completing transaction evaluations, participating in calibration sessions, and strengthening client and internal relationships. Oversee service quality to ensure customer satisfaction, using analytical skills to interpret data, identify trends, and recommend improvements while collaborating in a fast-paced environment.

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FursaFursa
Sutherland
Sutherland
3 days ago

QA with German and English (standard working hours, remote, Bulgaria based)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Evaluate and document customer transactions to ensure accurate, consistent information and adherence to required processes and guidelines. Drive KPI performance by completing transaction evaluations, participating in calibration sessions, and strengthening client and internal relationships. Oversee service quality to ensure customer satisfaction, using analytical skills to interpret data, identify trends, and recommend improvements while collaborating in a fast-paced environment.
Location: Sofia
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Evaluate and document customer transactions to ensure accurate, consistent information.
  • •Ensure required processes and guidelines are followed to deliver high customer experience.
  • •Complete assigned transaction evaluations and attend internal and external calibration sessions.
  • •Oversee and manage performance and service quality to guarantee customer satisfaction.
  • •Establish and maintain communication with clients and/or team members and drive KPI performance.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMeal AllowanceAnnual BonusTrainingMultisport Card

Key Requirements

  • •C1 in German and English at B2 level or higher.
  • •Experience in international voice process.
  • •QA experience in auditing, coaching, performance management, and reporting (advantage).
  • •Experience and knowledge in banking and finance (preferred).
  • •Ability to work in MS Office and in a fast-paced environment.
Experience:Banking
Skills:Analytical skillsCommunicationProactiveTeamworkData interpretation
Languages:EnglishGerman
Tech Stack:MS Office

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor