Customer Success Manager

Canals
Chicago, Austin, Vancouver, New York, San Francisco, Raleigh, Utah, Denver, Seattle
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5-8 yearsSkills: ["Communication","Relationship-building","Problem-solving","Organization","Analytical","Leadership"]

Lead post-sale relationships for a portfolio of B2B SaaS customers, driving onboarding, adoption, retention, renewals, and expansion. Collaborate with Product and Engineering to surface customer insights, run regular business reviews, and help scale systems, playbooks, and processes in a remote-first environment across North and South America.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Canals
Canals
4 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 38 minutes agoStatus: Live

Job Summary

Lead post-sale relationships for a portfolio of B2B SaaS customers, driving onboarding, adoption, retention, renewals, and expansion. Collaborate with Product and Engineering to surface customer insights, run regular business reviews, and help scale systems, playbooks, and processes in a remote-first environment across North and South America.
Location: Chicago, Austin, Vancouver, New York, San Francisco, Raleigh, Utah, Denver, Seattle
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own a portfolio of customer relationships, driving adoption, retention, and renewals.
  • •Lead onboarding and customer training sessions to ensure quick, confident rollout across teams.
  • •Monitor usage and engagement metrics to identify adoption gaps, expansion opportunities, and renewal risks.
  • •Partner with Product and Engineering to surface customer insights and resolve issues efficiently.
  • •Facilitate regular business reviews to demonstrate ROI and align on future goals.

Key Requirements

  • •Typically, 5-8 years in Customer Success for a B2B SaaS product.
  • •Experience working in an early-stage startup and building playbooks, processes, or systems from scratch.
  • •Demonstrated success driving product adoption, utilization and training end users.
  • •Proven experience owning renewals and driving retention across a book of business.
  • •Comfortable navigating ambiguity and taking initiative to create clarity and structure.
Experience:5-8 yearsB2B SaaSStartupEnterprise
Skills:CommunicationRelationship-buildingProblem-solvingOrganizationAnalyticalLeadership

Company Brief

Canals
Canals provides AI-powered automation for distributors to convert unstructured customer requests (emails, PDFs, spreadsheets) into ERP-ready quotes, orders, and accounts payable workflows, reducing manual entry and speeding quoting and payment processes.
Industry: Supply Chain Technology
Company Size: Small (11 to 50 employees)
Headquarters: Coral Gables, United States
Founded: 2021
WebsiteLinkedIn