Enterprise Customer Success Manager - EMEA

Harvey
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-4 yearsSkills: ["Communication","Relation­ship building","Problem-solving"]

Own value realization for enterprise customers in legal and professional services by guiding AI integration, defining use cases, and coordinating with Account Executives to renew and expand strategic partnerships. Build lasting relationships across complex organizations, drive adoption and measurable ROI, and relay customer insights to Product and Engineering to improve the Harvey platform.

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Harvey
Harvey
7 months ago

Enterprise Customer Success Manager - EMEA

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Last checked: 15 hours agoStatus: Live

Job Summary

Own value realization for enterprise customers in legal and professional services by guiding AI integration, defining use cases, and coordinating with Account Executives to renew and expand strategic partnerships. Build lasting relationships across complex organizations, drive adoption and measurable ROI, and relay customer insights to Product and Engineering to improve the Harvey platform.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions.
  • •Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work.
  • •Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates.
  • •Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI.
  • •Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions.

Key Requirements

  • •3-4+ years in customer-owning roles at tech or SaaS platforms
  • •Adapting seamlessly in the face of high-speed change and growth
  • •Strategic planning, revenue-based prioritization
  • •Managing customer-facing projects and timelines
  • •Running in-person meetings w/ executives
Experience:3-4 yearsSaaSEnterprise softwareLegal tech
Skills:CommunicationRelation­ship buildingProblem-solving
Languages:English
Tech Stack:AISAASCRMData analytics

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor