Consumer Operations Associate

Stripe
Mexico City
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["User-first mindset","Communication","Critical thinking","Problem solving","Self-starter"]

Troubleshoot and resolve external user issues while analyzing and improving internal processes to scale operations and enhance the user experience. Partner with other Stripe teams to support new product launches and messaging, and gain deep insight into how thousands of businesses operate on Stripe. Join a brand-new operations team and workflow, collaborating closely in Mexico City with a focus on quality, speed, and continuous improvement.

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FursaFursa
Stripe
Stripe
1 month ago

Consumer Operations Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Troubleshoot and resolve external user issues while analyzing and improving internal processes to scale operations and enhance the user experience. Partner with other Stripe teams to support new product launches and messaging, and gain deep insight into how thousands of businesses operate on Stripe. Join a brand-new operations team and workflow, collaborating closely in Mexico City with a focus on quality, speed, and continuous improvement.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Troubleshoot and solve external user issues.
  • •Analyze existing processes and initiate changes to scale operations and improve user experience.
  • •Work closely with other Stripe teams to improve product offerings and messaging for new products and features.
  • •Develop insights into how thousands of businesses on Stripe scale and operate.
  • •Partner with global operations specialists or business process owners to run a critical workflow.

Key Requirements

  • •Have a user-first mindset and be energized by solving difficult problems.
  • •Have excellent written and verbal communication skills.
  • •Excel in critical thinking and problem solving.
  • •Have prior experience in customer service or internal/external user-facing operations.
  • •Enjoy learning technical products and processes; be organized and a self-starter with a passion for finding solutions.
Skills:User-first mindsetCommunicationCritical thinkingProblem solvingSelf-starter
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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