Strategic Account Manager

Sardine
North America, United States, Canada
Workplace: RemoteFull timeUSD 150,000 - 180,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Relationship building","Presentation","Communication","Collaboration","Problem-solving"]

A remote-first Strategic Account Manager role combining account management with solutions architecture. You’ll manage select customers in B2B SaaS for fraud prevention and AML compliance, translate complex product and tech problems into actionable plans, collaborate with risk analytics teams, and drive KPI reporting to maximize customer ROI.

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Sardine
Sardine
1 year ago

Strategic Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

A remote-first Strategic Account Manager role combining account management with solutions architecture. You’ll manage select customers in B2B SaaS for fraud prevention and AML compliance, translate complex product and tech problems into actionable plans, collaborate with risk analytics teams, and drive KPI reporting to maximize customer ROI.
Location: North America, United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Be the primary point of contact for our customers, handling day-to-day and big-picture problems to maximize ROI
  • •Understand our product, technology, and strategy and communicate them succinctly to customers
  • •Translate complex product/tech problems into simple, actionable solutions and manage the solution process internally and externally
  • •Speak knowledgeably and advise on best practices relating to fraud and compliance
  • •Build, monitor, and communicate KPIs to clients and support long-term expansion planning

Pay and Benefits

Salary: USD 150,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kRemote WorkEquityAnnual BonusHome OfficeMeal StipendLearning Stipend

Key Requirements

  • •7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate APIs
  • •Domain experience in compliance, fintech, or AML/KYC
  • •Analytical skills; ability to crunch numbers and derive insights
  • •Proficiency with business intelligence tools
  • •Ability to translate complex strategies into actionable processes and outcomes
Experience:7+ yearsFintechSaaSFraud preventionAML
Skills:Relationship buildingPresentationCommunicationCollaborationProblem-solving
Tech Stack:APIsBusiness intelligence tools

Company Brief

Sardine
Provides fraud prevention and account security solutions using machine learning to detect and block account takeover, payment fraud, and malicious actors for digital platforms and marketplaces.
Industry: Cybersecurity
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