Senior Software Engineer, CX

Whatnot
San Francisco, Seattle, Los Angeles, New York
Workplace: OnsiteFull timeUSD 190,000 - 230,000 annuallyFunction: Software EngineeringEducation: bachelorsSkills: ["Growth mindset","Problem-solving","Ownership","Team leadership","Inclusive communication"]

Build and scale a world-class Customer Support platform for a fast-growing live shopping marketplace. You’ll create new user-facing experiences, expand internal infrastructure, and design AI-powered automations that resolve thousands of customer issues per hour. Lead solutions end to end by translating ambiguous business problems into clear technical plans, driving delivery and experimentation with a balance of speed, product impact, and technical excellence.

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Whatnot
Whatnot
5 months ago

Senior Software Engineer, CX

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Source: Company careers pageValidated by: Fursa AI
Last checked: 59 minutes agoStatus: Live

Job Summary

Build and scale a world-class Customer Support platform for a fast-growing live shopping marketplace. You’ll create new user-facing experiences, expand internal infrastructure, and design AI-powered automations that resolve thousands of customer issues per hour. Lead solutions end to end by translating ambiguous business problems into clear technical plans, driving delivery and experimentation with a balance of speed, product impact, and technical excellence.
Location: San Francisco, Seattle, Los Angeles, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Build a Customer Support platform for technical, purchasing, and logistics support needs for buyers and sellers.
  • •Create new user-facing experiences and scale internal infrastructure.
  • •Design intelligent AI-powered automations to resolve customer issues at high volume.
  • •Lead solutions end to end by translating ambiguous business problems into clear technical solutions.
  • •Drive delivery and experimentation, balancing development speed, product impact, and technical excellence.

Pay and Benefits

Salary: USD 190,000 - 230,000 annually
Perks:Health InsuranceRemote Work401kPensionPaid LeaveHome OfficeChildcare

Key Requirements

  • •5+ years of full-time software engineering experience in high growth startups.
  • •Bachelor’s degree in Computer Science (or related field) or equivalent work experience.
  • •Proven track record building end-to-end product experiences and scaling high-scale backend systems.
  • •Experience with Python, Elixir, and/or Postgres is a plus.
  • •Own projects holistically from inception to production and beyond, with a product-focused mindset.
Education:Bachelor's in Computer Science
Skills:Growth mindsetProblem-solvingOwnershipTeam leadershipInclusive communication
Tech Stack:PythonElixirPostgres

Company Brief

Whatnot
Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: United States
Founded: 2019
WebsiteLinkedIn