Customer Service

Qureos
New York
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Conflict-resolution","Empathy","Organizational skills"]

Serve as the primary point of contact for customers, handling inquiries across phone, email, and chat. Resolve complaints and issues promptly to ensure satisfaction, and provide accurate information on products, services, and policies. Process orders, returns, and exchanges while maintaining detailed records of customer interactions. Collaborate with internal teams to address complex problems and continually improve customer service procedures.

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FursaFursa
Qureos
Qureos
2 weeks ago

Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Serve as the primary point of contact for customers, handling inquiries across phone, email, and chat. Resolve complaints and issues promptly to ensure satisfaction, and provide accurate information on products, services, and policies. Process orders, returns, and exchanges while maintaining detailed records of customer interactions. Collaborate with internal teams to address complex problems and continually improve customer service procedures.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • •Resolve customer complaints and issues efficiently to ensure satisfaction.
  • •Provide accurate information about products, services, and policies.
  • •Process orders, returns, and exchanges accurately and timely.
  • •Maintain detailed records and collaborate with other departments to resolve complex issues.

Pay and Benefits

Perks:Health InsuranceDentalVision

Key Requirements

  • •Proven experience in a customer service role or related field.
  • •Excellent verbal and written communication skills.
  • •Strong problem-solving and conflict-resolution abilities.
  • •Ability to work in a fast-paced environment while managing multiple priorities.
  • •Proficiency with customer service software, databases, and tools; high school diploma or equivalent.
Education:High School
Skills:CommunicationProblem-solvingConflict-resolutionEmpathyOrganizational skills

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn