Roadie

1 month ago

CX Content Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Develop, organize, and maintain high-quality CX content to support the Customer Experience team and cross-functional partners. Collaborate with Training, Quality, Operations, Product, Marketing and Legal to ensure accurate, brand-aligned resources, manage knowledge bases, and drive content initiatives that enable efficient self-service and a seamless customer experience.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Key Responsibilities

•Create and refine CX content that aligns with Roadie’s voice and style, ensuring clarity, consistency, usability, and strong customer self-service outcomes
•Regularly audit internal and external Salesforce content for accuracy and relevance, partnering with the CX Enablement team to analyze user behavior, address content gaps, and improve resources
•Translate process maps and workflows provided by CX Operations Specialists into clear, digestible guides for CX team members
•Partner with Product and Marketing teams to stay current on feature rollouts, enhancements, and campaigns, ensuring CX teams are equipped with the most up-to-date resources and messaging
•Work with the Legal team to secure necessary approvals for external-facing content

Pay and Benefits

Perks:Health Insurance401kRemote WorkPaid LeaveMonthly Stipend

Key Requirements

•Bachelor's degree in English, Communication, Technical Writing or a related field
•2+ years of experience in technical writing or content development and creation
•Experience with content management systems and knowledge bases, Salesforce strongly preferred
•Ability to quickly grasp technical knowledge and convey relevant information in an engaging manner
•Excellent written and verbal communication skills, with an ability to communicate technical concepts to a nontechnical audience

Experience:2+ yearsCustomer experienceContent creation

Education:Bachelor's

Skills:CommunicationProblem-solvingSelf-motivationWritten communicationVerbal communication

Languages:English

Tech Stack:SalesforceContent Management SystemKnowledge basesSalesforce KnowledgeCMS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Roadie

Operates a crowdsourced, same-day and last-mile delivery platform that connects businesses and individuals with drivers already heading the right way to deliver packages quickly and efficiently across the U.S.

Industry: Last Mile Delivery

Company Size: Large (251 to 1,000 employees)

Growth: Growth Stage Startup

Headquarters: Atlanta, United States

Founded: 2014

Website LinkedIn

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Roadie

1 month ago

CX Content Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Key Responsibilities

•Create and refine CX content that aligns with Roadie’s voice and style, ensuring clarity, consistency, usability, and strong customer self-service outcomes
•Regularly audit internal and external Salesforce content for accuracy and relevance, partnering with the CX Enablement team to analyze user behavior, address content gaps, and improve resources
•Translate process maps and workflows provided by CX Operations Specialists into clear, digestible guides for CX team members
•Partner with Product and Marketing teams to stay current on feature rollouts, enhancements, and campaigns, ensuring CX teams are equipped with the most up-to-date resources and messaging
•Work with the Legal team to secure necessary approvals for external-facing content

Pay and Benefits

Perks:Health Insurance401kRemote WorkPaid LeaveMonthly Stipend

Key Requirements

•Bachelor's degree in English, Communication, Technical Writing or a related field
•2+ years of experience in technical writing or content development and creation
•Experience with content management systems and knowledge bases, Salesforce strongly preferred
•Ability to quickly grasp technical knowledge and convey relevant information in an engaging manner
•Excellent written and verbal communication skills, with an ability to communicate technical concepts to a nontechnical audience

Experience:2+ yearsCustomer experienceContent creation

Education:Bachelor's

Skills:CommunicationProblem-solvingSelf-motivationWritten communicationVerbal communication

Languages:English

Tech Stack:SalesforceContent Management SystemKnowledge basesSalesforce KnowledgeCMS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Roadie

Industry: Last Mile Delivery

Company Size: Large (251 to 1,000 employees)

Growth: Growth Stage Startup

Headquarters: Atlanta, United States

Founded: 2014

Website LinkedIn