Global Payments

1 month ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Proactive 2nd-level support specialist handling technical customer inquiries for POS products and payments solutions. Acts as a bridge between customers and internal teams, diagnosing issues, providing solutions, and ensuring data protection. Works with EDPS Greece to support retailers and financial institutions, delivering high-quality service in a hybrid office environment.

Location: Athens

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage customer inquiries via phone and email.
•Handle incoming calls regarding technical issues.
•Assist customers with POS products, Troubleshooting, Connectivity solutions.
•Review, analyze and provide solutions in technical and transaction related customer issues.
•Provide 2nd level support to end users, diagnosing and resolving technical issues.

Key Requirements

•Minimum 2 years of experience in technical support for fixed services.
•Previous customer service experience.
•Ability to develop basic payments industry knowledge.
•Basic ability to research issues and resolve customer inquiries.
•Basic knowledge of networks and hardware.

Experience:2+ yearsFintechPayments

Skills:Customer serviceCommunicationProblem-solvingTeamworkAnalytical thinking

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

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Global Payments

1 month ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Athens

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage customer inquiries via phone and email.
•Handle incoming calls regarding technical issues.
•Assist customers with POS products, Troubleshooting, Connectivity solutions.
•Review, analyze and provide solutions in technical and transaction related customer issues.
•Provide 2nd level support to end users, diagnosing and resolving technical issues.

Key Requirements

•Minimum 2 years of experience in technical support for fixed services.
•Previous customer service experience.
•Ability to develop basic payments industry knowledge.
•Basic ability to research issues and resolve customer inquiries.
•Basic knowledge of networks and hardware.

Experience:2+ yearsFintechPayments

Skills:Customer serviceCommunicationProblem-solvingTeamworkAnalytical thinking

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn