APAC Workforce Admin Lead

Aon
Gurugram, Bengaluru
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 10+ yearsEducation: bachelorsSkills: ["People leadership","Stakeholder management","Communication","Continuous improvement mindset","Governance attention to detail"]

Lead APAC HR workforce administration operations within People Operations, overseeing end-to-end HR processes across the employee lifecycle. Manage and develop a regional operational team to deliver accurate, efficient services under SLAs and SOPs, continually improve KPIs, workflows, and knowledge bases, and ensure governance, controls, and audit trails. Partner with People Organization stakeholders and third-party providers to drive continuous improvement, service recovery, and operational readiness for new HR services.

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FursaFursa
Aon
Aon
16 hours ago

APAC Workforce Admin Lead

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Job Summary

Lead APAC HR workforce administration operations within People Operations, overseeing end-to-end HR processes across the employee lifecycle. Manage and develop a regional operational team to deliver accurate, efficient services under SLAs and SOPs, continually improve KPIs, workflows, and knowledge bases, and ensure governance, controls, and audit trails. Partner with People Organization stakeholders and third-party providers to drive continuous improvement, service recovery, and operational readiness for new HR services.
Location: Gurugram, Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Directly manage and develop a team delivering HR operational services across the employee lifecycle; plan capacity and coverage for regional processes and queues.
  • •Oversee end-to-end HR operational processes including hiring support, job/data changes, benefits and rewards administration, employee relations support, and exits/retirements as applicable.
  • •Design, implement, and maintain KPIs, SLAs, and operating standards; own and continuously improve SOPs, process maps, and work instructions.
  • •Serve as primary People Operations point of contact for regional HR partners; coordinate governance forums to review metrics, risks, and improvement priorities.
  • •Lead continuous improvement and change activities, including operational readiness, UAT/training/cutover support, and service recovery for escalations. Manage third-party provider relationships supporting People operations.

Key Requirements

  • •Bachelor’s degree or equivalent work experience.
  • •10+ years of relevant experience in a similar HR/People Operations or shared services role, preferably with regional or multi-country scope.
  • •Demonstrated experience leading operational teams across multiple HR process areas, including through periods of change or growth.
  • •Proven ability to design and manage SLAs, KPIs, and SOPs, using data and metrics to drive performance and decisions.
  • •HR systems, case management, and workflow tool experience, with comfort embedding new technologies and processes. PHR certification desired.
Experience:10+ years
Education:Bachelor's
Skills:People leadershipStakeholder managementCommunicationContinuous improvement mindsetGovernance attention to detail
Certifications:PHR
Languages:En-us

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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