Zendesk

5 months ago

AI Services Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Serve as the technical and product expert for Zendesk's AI-powered Resolution Platform, guiding customers through configuration, optimization, and adoption. Lead AI projects end-to-end, provide strategic consulting, and collaborate with internal teams to align on AI roadmaps, delivering measurable business impact and value from initial deployment through scale.

Location: Pune

Workplace: Hybrid

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Provide expert advice on the implementation and optimization of Zendesk AI products, ensuring customers leverage the full capabilities of the technology to meet their business goals.
•Facilitate change management processes and deliver consultative sessions to ensure smooth adoption and integration of AI solutions within customer organizations.
•Accountable for the timely and successful delivery of AI projects, meeting or exceeding customer expectations and maintaining high standards of quality.
•Maintain high levels of customer satisfaction, contributing to customer retention and potential upsell opportunities.
•Work closely with internal teams, including Customer Success and Sales, to ensure alignment on the customer’s AI Roadmap and address any technical challenges that would block the customer from adopting AI.

Key Requirements

•Must have a minimum of 3+ years of related experience in Consulting / Professional Services.

Experience:3+ yearsAISaaSEnterprise technology

Education:Bachelor's

Skills:CommunicationProblem-solvingProject managementConsultingAnalytical

Certifications:AI strategyProject management

Languages:English

Tech Stack:Zendesk AI

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

5 months ago

AI Services Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Pune

Workplace: Hybrid

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Provide expert advice on the implementation and optimization of Zendesk AI products, ensuring customers leverage the full capabilities of the technology to meet their business goals.
•Facilitate change management processes and deliver consultative sessions to ensure smooth adoption and integration of AI solutions within customer organizations.
•Accountable for the timely and successful delivery of AI projects, meeting or exceeding customer expectations and maintaining high standards of quality.
•Maintain high levels of customer satisfaction, contributing to customer retention and potential upsell opportunities.
•Work closely with internal teams, including Customer Success and Sales, to ensure alignment on the customer’s AI Roadmap and address any technical challenges that would block the customer from adopting AI.

Key Requirements

•Must have a minimum of 3+ years of related experience in Consulting / Professional Services.

Experience:3+ yearsAISaaSEnterprise technology

Education:Bachelor's

Skills:CommunicationProblem-solvingProject managementConsultingAnalytical

Certifications:AI strategyProject management

Languages:English

Tech Stack:Zendesk AI

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor