Senior Merchant Growth Executive, SMB

Delivery Hero
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Marketing & GrowthExperience: 2-3 yearsSkills: ["Communication","Negotiation","Relationship-building","Data-analysis","Problem-solving"]

Senior Merchant Growth Executive for SMB at foodpanda/Delivery Hero Malaysia, responsible for managing a portfolio of partner accounts, driving revenue growth, and ensuring operational execution. This role relies on outbound telesales, strong English communication, data-driven performance tracking, and relationship-building with partners to meet targets in a fast-paced, target-driven environment.

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Delivery Hero
Delivery Hero
5 months ago

Senior Merchant Growth Executive, SMB

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Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Senior Merchant Growth Executive for SMB at foodpanda/Delivery Hero Malaysia, responsible for managing a portfolio of partner accounts, driving revenue growth, and ensuring operational execution. This role relies on outbound telesales, strong English communication, data-driven performance tracking, and relationship-building with partners to meet targets in a fast-paced, target-driven environment.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Sr. Manager level

Key Responsibilities

  • •Sell on the phone as second nature and manage revenue growth for each partner account.
  • •Provide operational support when needed and monitor account performance against standards.
  • •Ensure compliance with Foodpanda’s operational standards and meet daily productivity targets for calls and sales.
  • •Maintain accurate documentation, partner approvals, and systems processing.
  • •Build strong relationships with partners, handle objections, and adapt to fast-paced changes.

Key Requirements

  • •2 to 3 years experience within a client management role.
  • •Outbound calls via digital communication tools over extended periods of time.
  • •Able to communicate in English effectively, an added advantage for the ability to speak read & write in multiple languages
  • •Be both data-sensitive and sales-minded.
  • •Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
Experience:2-3 yearsClient managementSales
Skills:CommunicationNegotiationRelationship-buildingData-analysisProblem-solving
Languages:English
Tech Stack:Google appsSalesforce

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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