Delivery Hero

3 months ago

Senior Merchant Growth Executive, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior Merchant Growth Executive for SMB at foodpanda/Delivery Hero Malaysia, responsible for managing a portfolio of partner accounts, driving revenue growth, and ensuring operational execution. This role relies on outbound telesales, strong English communication, data-driven performance tracking, and relationship-building with partners to meet targets in a fast-paced, target-driven environment.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Sr. Manager level

Key Responsibilities

•Sell on the phone as second nature and manage revenue growth for each partner account.
•Provide operational support when needed and monitor account performance against standards.
•Ensure compliance with Foodpanda’s operational standards and meet daily productivity targets for calls and sales.
•Maintain accurate documentation, partner approvals, and systems processing.
•Build strong relationships with partners, handle objections, and adapt to fast-paced changes.

Key Requirements

•2 to 3 years experience within a client management role.
•Outbound calls via digital communication tools over extended periods of time.
•Able to communicate in English effectively, an added advantage for the ability to speak read & write in multiple languages
•Be both data-sensitive and sales-minded.
•Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.

Experience:2-3 yearsClient managementSales

Skills:CommunicationNegotiationRelationship-buildingData-analysisProblem-solving

Languages:English

Tech Stack:Google appsSalesforce

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

3 months ago

Senior Merchant Growth Executive, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Sr. Manager level

Key Responsibilities

•Sell on the phone as second nature and manage revenue growth for each partner account.
•Provide operational support when needed and monitor account performance against standards.
•Ensure compliance with Foodpanda’s operational standards and meet daily productivity targets for calls and sales.
•Maintain accurate documentation, partner approvals, and systems processing.
•Build strong relationships with partners, handle objections, and adapt to fast-paced changes.

Key Requirements

•2 to 3 years experience within a client management role.
•Outbound calls via digital communication tools over extended periods of time.
•Able to communicate in English effectively, an added advantage for the ability to speak read & write in multiple languages
•Be both data-sensitive and sales-minded.
•Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.

Experience:2-3 yearsClient managementSales

Skills:CommunicationNegotiationRelationship-buildingData-analysisProblem-solving

Languages:English

Tech Stack:Google appsSalesforce

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor