Aveva

2 weeks ago

Tech Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide post-sales, second-line technical product support for customers in the region, resolving issues and addressing complaints. Deliver specialized AVEVA application training in training centers and at customer sites. Support deployment and configuration services, and collaborate with technical teams to shape scopes of work and proposals for consulting and customization. Develop expertise across AVEVA product areas while offering industry-specific consultancy and contributing to pre-sales support as needed.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver routine second-line product support to regional customers.
•Resolve customer complaints and technical issues promptly.
•Provide specialized AVEVA product training in training centers and at customer locations.
•Contribute to deployment and configuration services for AVEVA customers.
•Develop scopes of work and proposals for consulting and customization services with technical teams and managers.

Key Requirements

•Experience with Microsoft Windows Operating Systems.
•Experience in current versions of AVEVA InTouch and System Platform.
•Understand HMI/SCADA solution architectures and industrial automation.
•Domain experience implementing and using process control in Food & Beverage, CPG, Metals, or Discrete industry manufacturing.
•BS degree in a Computer Science or Engineering field, with excellent written and verbal English communication.

Experience:Industrial softwareIndustrial automationProcess controlManufacturingFood & BeverageCPGMetalsDiscrete manufacturing

Education:Bachelor's in Computer Science or Engineering

Skills:CollaborationCommunicationProblem-solvingAbility to work virtuallyCustomer focus

Languages:English

Tech Stack:Microsoft WindowsAVEVA InTouchAVEVA System PlatformHMISCADAIndustrial automationMicrosoft SQL ServerSQLPL/SQLT-SQLMicrosoft Visual StudioVB.NetC#

Company Brief

Aveva

Provides industrial software for engineering, design, and information management across industries including oil & gas, manufacturing, and utilities. Delivers solutions for digital transformation, asset performance, and operations optimization.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 1967

Glassdoor: 3.6

Website LinkedIn

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Aveva

2 weeks ago

Tech Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver routine second-line product support to regional customers.
•Resolve customer complaints and technical issues promptly.
•Provide specialized AVEVA product training in training centers and at customer locations.
•Contribute to deployment and configuration services for AVEVA customers.
•Develop scopes of work and proposals for consulting and customization services with technical teams and managers.

Key Requirements

•Experience with Microsoft Windows Operating Systems.
•Experience in current versions of AVEVA InTouch and System Platform.
•Understand HMI/SCADA solution architectures and industrial automation.
•Domain experience implementing and using process control in Food & Beverage, CPG, Metals, or Discrete industry manufacturing.
•BS degree in a Computer Science or Engineering field, with excellent written and verbal English communication.

Experience:Industrial softwareIndustrial automationProcess controlManufacturingFood & BeverageCPGMetalsDiscrete manufacturing

Education:Bachelor's in Computer Science or Engineering

Skills:CollaborationCommunicationProblem-solvingAbility to work virtuallyCustomer focus

Languages:English

Tech Stack:Microsoft WindowsAVEVA InTouchAVEVA System PlatformHMISCADAIndustrial automationMicrosoft SQL ServerSQLPL/SQLT-SQLMicrosoft Visual StudioVB.NetC#

Company Brief

Aveva

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 1967

Glassdoor: 3.6

Website LinkedIn