Fora

3 months ago

Support Operations Specialist, Fora X

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Join Fora as a Support Operations Specialist for Fora X, delivering high-touch, end-to-end support to our highest-value advisors. Collaborate with cross-functional teams, own inquiries from intake to resolution, and drive scalable improvements in workflows, tooling, and AI-enabled processes to enhance advisor experience and reduce escalations.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Deliver prompt, accurate, and empathetic support to Fora X Advisors via Intercom across all queues—account operations, finance operations, booking operations, and advisor experience inquiries.
•Meet and exceed core support metrics (e.g., SLA compliance, CSAT, AHT, FCR).
•Serve as the first line of resolution for Fora X escalations, fully investigating and attempting resolution before routing to senior leadership.
•Partner closely with the Advisor Experience team on high-touch scenarios including retention concerns, sensitive client situations, and complex supplier relationships.
•Provide live, high-touch support via phone or Zoom when advisors need real-time assistance or when complex issues require a personal conversation.

Pay and Benefits

Salary: USD 70,000 - 100,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityPaid LeaveCommuter BenefitsWellhub Memberships

Key Requirements

•3-5 years of full-time experience in a customer support, help desk, or operations role, ideally within the tech space
•Experience with ticketing platforms (Intercom, Zendesk)
•Solid understanding of key support metrics such as SLA, CSAT, AHT, and FCR
•Strong written and verbal communication skills
•Bachelor's degree or equivalent work experience

Experience:3-5 yearsTravelTech

Education:Bachelor's

Skills:CommunicationDocumentationProblem-solvingFast learningCollaboration

Languages:English

Tech Stack:IntercomZendeskBI dashboardsBooking systemsPayment processingAI chatbots

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fora

Fora is a travel technology company offering corporate travel management solutions and tools to streamline business travel booking, expense control, and traveler support for organizations.

Industry: TravelTech

Website

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Fora

3 months ago

Support Operations Specialist, Fora X

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Deliver prompt, accurate, and empathetic support to Fora X Advisors via Intercom across all queues—account operations, finance operations, booking operations, and advisor experience inquiries.
•Meet and exceed core support metrics (e.g., SLA compliance, CSAT, AHT, FCR).
•Serve as the first line of resolution for Fora X escalations, fully investigating and attempting resolution before routing to senior leadership.
•Partner closely with the Advisor Experience team on high-touch scenarios including retention concerns, sensitive client situations, and complex supplier relationships.
•Provide live, high-touch support via phone or Zoom when advisors need real-time assistance or when complex issues require a personal conversation.

Pay and Benefits

Salary: USD 70,000 - 100,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityPaid LeaveCommuter BenefitsWellhub Memberships

Key Requirements

•3-5 years of full-time experience in a customer support, help desk, or operations role, ideally within the tech space
•Experience with ticketing platforms (Intercom, Zendesk)
•Solid understanding of key support metrics such as SLA, CSAT, AHT, and FCR
•Strong written and verbal communication skills
•Bachelor's degree or equivalent work experience

Experience:3-5 yearsTravelTech

Education:Bachelor's

Skills:CommunicationDocumentationProblem-solvingFast learningCollaboration

Languages:English

Tech Stack:IntercomZendeskBI dashboardsBooking systemsPayment processingAI chatbots

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fora

Fora is a travel technology company offering corporate travel management solutions and tools to streamline business travel booking, expense control, and traveler support for organizations.

Industry: TravelTech

Website