Relationship Manager - Business Banking (St Albans, GB, AL1 3LT)

HSBC
United Kingdom
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Customer focus","Stakeholder management","Risk management","Relationship building","Analytical thinking"]

Manage a portfolio of SME Business Banking customers with responsibility for sales, service, risk, and operational delivery. Grow client relationships sustainably by identifying opportunities and driving revenue through a needs-based approach. Build insight into customers’ businesses and industries, perform proactive credit risk assessments and due diligence, and manage financial crime risk across the client lifecycle while adhering to operational risk and escalation requirements.

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FursaFursa
HSBC
HSBC
1 day ago

Relationship Manager - Business Banking (St Albans, GB, AL1 3LT)

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Last checked: 3 hours agoStatus: Live

Job Summary

Manage a portfolio of SME Business Banking customers with responsibility for sales, service, risk, and operational delivery. Grow client relationships sustainably by identifying opportunities and driving revenue through a needs-based approach. Build insight into customers’ businesses and industries, perform proactive credit risk assessments and due diligence, and manage financial crime risk across the client lifecycle while adhering to operational risk and escalation requirements.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Grow the business sustainably by identifying opportunities, expanding a portfolio, and broadening client relationships.
  • •Drive revenue growth through a needs-based approach that engages clients and increases new business.
  • •Manage work and support resources to improve quality and increase opportunities for client visits.
  • •Build insight into clients’ businesses and industries to promote relevant conversations and deliver fair outcomes.
  • •Manage credit and financial crime risk across the client lifecycle, including assessments, due diligence, monitoring, escalation, and mitigation while following operational risk policies.
Travel: Medium travel

Key Requirements

  • •Understanding of banking systems including Browser Main Menu, Document Viewer, Excel, Word, and Outlook.
  • •Knowledge of business types and structures, and ability to read and interpret financial accounts.
  • •Experience preparing strong credit applications and understanding of product knowledge for commercial products.
  • •Ability to apply financial crime risk policies and conduct pro-active credit risk assessments and customer due diligence reviews.
  • •Adherence to operational risk standards and policies, including reporting breaches in line with local procedures.
Experience:BankingSME bankingCommercial banking
Skills:Customer focusStakeholder managementRisk managementRelationship buildingAnalytical thinking
Tech Stack:ExcelWordOutlookBrowser Main MenuDocument Viewer

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn