Manager, Regulatory Advisory & Practices

American Express
New York
Workplace: OnsiteFull timeUSD 20 - 25.25 hourlyFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Customer service","Proactive problem-solving","Professionalism","Team collaboration"]

Deliver exceptional, customer-facing service to American Express Card Members at the Centurion Lounge in MIA. As a Member Service Professional, you will welcome members, take ownership of their experience end-to-end, and resolve issues to build loyalty. Provide concierge and lifestyle recommendations, travel consultation, and minimal reservation assistance while partnering with lounge food and beverage partners. Work in a fast-paced team environment with flexible shifts.

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FursaFursa
American Express
American Express
1 day ago

Manager, Regulatory Advisory & Practices

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: first listed 3 weeks ago

Job Summary

Deliver exceptional, customer-facing service to American Express Card Members at the Centurion Lounge in MIA. As a Member Service Professional, you will welcome members, take ownership of their experience end-to-end, and resolve issues to build loyalty. Provide concierge and lifestyle recommendations, travel consultation, and minimal reservation assistance while partnering with lounge food and beverage partners. Work in a fast-paced team environment with flexible shifts.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Welcome and provide access to Card Members upon arrival at reception.
  • •Take ownership of the customer experience from beginning to end.
  • •Create innovative solutions to resolve customer issues and drive brand loyalty.
  • •Provide concierge and lifestyle recommendations.
  • •Provide travel consultation and minimal reservation assistance, partnering with food and beverage lounge partners.

Pay and Benefits

Salary: USD 20 - 25.25 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid LeaveLearning BudgetParental LeaveWellness Stipend

Key Requirements

  • •Minimum of 1-year recent experience servicing premium customers.
  • •Airline, lounge, or travel industry experience is preferred (travel reservation experience is a plus).
  • •Passion for proactively servicing customers with solutions.
  • •Exceptional communication skills and the ability to listen to customer needs and offer confident recommendations.
  • •Must be able to work flexible shifts including nights, weekends, and holidays.
Experience:1+ yearsPremium customer serviceTravelAirlineLounge
Skills:CommunicationCustomer serviceProactive problem-solvingProfessionalismTeam collaboration
Tech Stack:Internet

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn