Customer Care Representative - Barrie (ON)

Sonova
Canada
Workplace: OnsiteFull time20 - 23 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Relationship building","Organization","Problem-solving"]

Provide exceptional customer service for a hearing care clinic in Barrie, supporting clients in person, by phone, and by email. Schedule appointments and manage client files, maintain client accounts, and help ensure third-party billing is successful. Support clinic operations with cleanings and minor in-clinic device repairs (training provided) while collaborating with Hearing Care Professionals and the regional manager.

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FursaFursa
Sonova
Sonova
1 day ago

Customer Care Representative - Barrie (ON)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide exceptional customer service for a hearing care clinic in Barrie, supporting clients in person, by phone, and by email. Schedule appointments and manage client files, maintain client accounts, and help ensure third-party billing is successful. Support clinic operations with cleanings and minor in-clinic device repairs (training provided) while collaborating with Hearing Care Professionals and the regional manager.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Deliver exceptional customer service in person, over the phone, and by email.
  • •Schedule appointments and organize clinic files for Hearing Care Professionals.
  • •Manage and maintain client accounts while building relationships.
  • •Work with insurance companies to ensure successful third-party billing operations.
  • •Assist with cleanings and minor in-clinic device repairs (training provided).

Pay and Benefits

Salary: 20 - 23 hourly
Perks:Health InsurancePaid Leave

Key Requirements

  • •Strong communication and customer service skills.
  • •Experience or interest in reconciling accounts receivable.
  • •Ability to manage and maintain client accounts while building relationships.
  • •Available to travel to other clinics.
  • •A “Can-Do” attitude and willingness to learn.
Skills:CommunicationCustomer serviceRelationship buildingOrganizationProblem-solving

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website