Lead Production Support Specialist

Discover Financial
Illinois, Richmond, Virginia, Chicago
Workplace: OnsiteFull timeUSD 109,900 - 125,400 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Stakeholder management","Incident management","Risk management","Vendor management","Communication"]

Own the end-to-end lifecycle of EMV certification cloud platforms, ensuring operational stability, performance, and continuous improvement. You’ll define and prioritize platform roadmaps and backlogs, monitor KPIs, and lead incident management through resolution. Partner with internal stakeholders and vendors to translate needs into functional requirements, drive enhancement initiatives from scoping to go-live, and coordinate testing/validation for release readiness.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Discover Financial
Discover Financial
3 days ago

Lead Production Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the end-to-end lifecycle of EMV certification cloud platforms, ensuring operational stability, performance, and continuous improvement. You’ll define and prioritize platform roadmaps and backlogs, monitor KPIs, and lead incident management through resolution. Partner with internal stakeholders and vendors to translate needs into functional requirements, drive enhancement initiatives from scoping to go-live, and coordinate testing/validation for release readiness.
Location: Illinois, Richmond, Virginia, Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own the end-to-end platform lifecycle from roadmap to operations for assigned EMV certification cloud platform(s).
  • •Define metrics to monitor platform performance, usage, and recurring issues; act on findings to maintain stability.
  • •Lead incident management, coordinate issue resolution end-to-end, and manage/mitigate/escalate risks or customer-impacting issues.
  • •Translate stakeholder needs into functional requirements and drive platform enhancement and transformation initiatives from scoping to go-live.
  • •Serve as primary point of contact for the platform; manage vendor relationships and coordinate testing/validation and release readiness.

Pay and Benefits

Salary: USD 109,900 - 125,400 annually

Key Requirements

  • •At least a high school diploma, GED, or equivalent certification.
  • •At least 3 years managing operational monitoring, incident response, and technology platform backlog prioritization.
  • •At least 2 years in the Product Delivery Life Cycle (PDLC), including developing functional requirements and defining/executing UAT test plans.
  • •At least 2 years supporting and partnering with internal and external business clients.
  • •Preferred: Bachelor’s or Master’s degree in Computer Science, Technology, or Business; and ITIL or PMP certification.
Experience:3+ yearsEMV certificationCloud platformsTechnology platform operationsIncident managementITSM
Education:
Skills:Stakeholder managementIncident managementRisk managementVendor managementCommunication
Certifications:ITILPMP
Tech Stack:EMVEMV Level 2EMV Level 3AWSAzureServiceNowJira Service ManagementITSMUATAPI integrationsSaaS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn