Technical Support Specialist

Grubtech
Cairo
Workplace: HybridFull timeFunction: IT Support & HelpdeskExperience: 1-3 yearsSkills: ["Communication","Problem-solving","Customer-service","Collaboration"]

Provide first- and second-line technical support to Grubtech customers across multiple regions via ticketing systems and chat/email. Troubleshoot issues related to order flow, integrations, POS systems, and delivery platform connections; monitor performance; escalate complex problems with clear documentation; and collaborate with Onboarding, Activations, Content, and Customer Success teams to resolve issues within SLAs and improve the product experience.

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FursaFursa
Grubtech
Grubtech
4 months ago

Technical Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide first- and second-line technical support to Grubtech customers across multiple regions via ticketing systems and chat/email. Troubleshoot issues related to order flow, integrations, POS systems, and delivery platform connections; monitor performance; escalate complex problems with clear documentation; and collaborate with Onboarding, Activations, Content, and Customer Success teams to resolve issues within SLAs and improve the product experience.
Location: Cairo
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide first- and second-level technical support to customers via ticketing systems, chat, and email
  • •Troubleshoot issues related to: order flow and integrations, POS systems, and delivery platform connections
  • •Monitor system performance and identify recurring issues or outages
  • •Escalate complex technical problems to engineering or product teams with clear documentation
  • •Collaborate closely with Onboarding, Activations, Content, and Customer Success teams to resolve customer issues efficiently

Key Requirements

  • •1–3 years of experience in technical support or SaaS support
  • •Strong troubleshooting and problem-solving skills
  • •Experience working with ticketing systems
  • •Basic understanding of APIs and integrations
  • •POS systems or restaurant tech (preferred)
Experience:1-3 yearsSaaSRestaurant techPOS
Skills:CommunicationProblem-solvingCustomer-serviceCollaboration
Tech Stack:APIsIntegrationsPOS systems

Company Brief

Grubtech
Grubtech provides a unified commerce SaaS platform (gOnline) that integrates orders, POS, delivery, logistics and analytics for restaurants, cloud kitchens and quick-commerce merchants to streamline operations and scale across markets.
Industry: FoodTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Dubai, United Arab Emirates
Founded: 2019
Glassdoor
Glassdoor: 3.5
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