L2 Support Specialist

NTT
Guadalajara
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 5-9 yearsSkills: ["Consultative approach","Global collaboration"]

Provide L2 technical support for global clients in a remote environment, supporting Linux-based systems and SDLC/DevOps workflows. Troubleshoot and maintain application services using tools and technologies such as Linux scripting, Java/Python, job schedulers (Autosys/CRON), and web/DB components (Apache, Tomcat, RDBMS). Support CI/CD and DevOps dependencies with Git/GitLab, Maven, Docker, Jenkins, and configuration management (Chef, Puppet, Ansible).

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 week ago

L2 Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide L2 technical support for global clients in a remote environment, supporting Linux-based systems and SDLC/DevOps workflows. Troubleshoot and maintain application services using tools and technologies such as Linux scripting, Java/Python, job schedulers (Autosys/CRON), and web/DB components (Apache, Tomcat, RDBMS). Support CI/CD and DevOps dependencies with Git/GitLab, Maven, Docker, Jenkins, and configuration management (Chef, Puppet, Ansible).
Location: Guadalajara
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver L2 technical support for Linux and SDLC/DevOps environments in a remote setup.
  • •Collaborate with global teams to troubleshoot and resolve production/application issues.
  • •Support job scheduling and execution workflows using Autosys/CRON and related technologies.
  • •Maintain services involving Apache, Tomcat, and databases (RDBMS such as MS-SQL/Oracle/Sybase).
  • •Handle DevOps toolchain support across Git/GitLab, Maven, Docker, Jenkins, and configuration management systems.

Pay and Benefits

Perks:Health InsuranceLife InsuranceHome OfficeGrocery TicketsSaving FundAnnual BonusPaid Leave

Key Requirements

  • •5 to 9 years of work experience on SDLC/DevOps and Linux system platforms.
  • •Strong Linux scripting/development skills using Java and Python.
  • •Knowledge of job scheduling systems like Autosys and CRON, plus Apache and Tomcat.
  • •Experience with SDLC and version control/build tools including CVS/SVN/Git, Maven, GitLab, and Docker/Jenkins.
  • •Knowledge of DevOps dependencies and configuration management tools such as Chef, Puppet, Ansible (plus Groovy/Go/JSON/YAML/INI).
Experience:5-9 years
Skills:Consultative approachGlobal collaboration
Tech Stack:LinuxJavaPythonAutosysCRONNISApacheTomcatRDBMSMS-SQLOracleSybasePublic CloudPrivate CloudSDLCCVSSVNGITMavenGitLab

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn