Davao: Hiring Consultant - Customer Service

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","Customer service","Verbal","Written","Reading comprehension"]

Customer Service Consultant role focused on handling inbound calls, providing product and service information, processing payments, and performing general account maintenance. Opportunity to upsell products/services, work in a high-volume environment, and contribute to customer satisfaction from a Philippines-based center.

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FursaFursa
Sutherland
Sutherland
2 years ago

Davao: Hiring Consultant - Customer Service

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Customer Service Consultant role focused on handling inbound calls, providing product and service information, processing payments, and performing general account maintenance. Opportunity to upsell products/services, work in a high-volume environment, and contribute to customer satisfaction from a Philippines-based center.
Location: Philippines
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the point of contact; answer inbound calls to provide exceptional customer service to consumers.
  • •Respond to inquiries about products and services, processing payments, or performing general account maintenance.
  • •Upsell customers to new products or services when encouraged.
  • •Maintain accurate and up-to-date customer information in the CRM and other systems.
  • •Collaborate with team members to resolve customer issues and ensure a positive customer experience.

Key Requirements

  • •High school diploma or GED
  • •Ability to perform at a high level to support a high volume of inbound calls
  • •Excellent verbal and written communication skills; proficient reading skills
  • •Multi-tasking across several applications; experience with CRM applications preferred
  • •Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
Experience:Telecommunications
Education:High School
Skills:CommunicationMultitaskingCustomer serviceVerbalWrittenReading comprehension
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
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Glassdoor: 3.5
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