Customer Engineer III-ETCH

Applied Materials
Shanghai
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 4-7 yearsEducation: associatesSkills: ["Written communication","Verbal communication","Troubleshooting","Mentoring","Customer coordination"]

Serve as the direct liaison with customers to install, maintain, and upgrade ETCH equipment. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues, working alongside Senior Customer Engineers and customers to understand requirements and roadmaps. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, and train/mentor junior engineers while coordinating with customers to ensure exceptional service.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Applied Materials
Applied Materials
1 week ago

Customer Engineer III-ETCH

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers to install, maintain, and upgrade ETCH equipment. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues, working alongside Senior Customer Engineers and customers to understand requirements and roadmaps. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, and train/mentor junior engineers while coordinating with customers to ensure exceptional service.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment
  • •Use basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Customer Engineers
  • •Collaborate with Senior Customer Engineers and/or customers to understand roadmaps, process flows, inflection points, requirements, and business challenges
  • •Train and mentor junior Customer Engineers
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems and coordinate directly with customers
Travel: Medium travel

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification
  • •4-7 years of work experience in the semiconductor industry or other equipment support industry
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
  • •Strong knowledge of hand tools and their appropriate usage, including digital multimeters
  • •Effective written and verbal communication skills, with basic knowledge of Microsoft Excel, Word, and PowerPoint
Experience:4-7 yearsSemiconductor industryEquipment supportField service
Education:Associate's
Skills:Written communicationVerbal communicationTroubleshootingMentoringCustomer coordination
Licenses:Driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimetersPneumaticsHydraulicsElectronicsVacuumPlasmaGas systemsHand toolsThermodynamicsClean room

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor