PRADA Client Advisor Home, Harrods (London, GB)

Prada Group
London
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Interpersonal skills","Teamwork","Customer relationship building"]

Deliver an exceptional luxury client experience as a Prada Brand Ambassador at Harrods. You’ll place clients at the center, discover needs, promote Prada values and product knowledge, and drive both individual and store sales targets. Manage client relationships through the company CRM, resolve complaints with support teams, and execute omni-channel service for in-store and ecommerce. Use digital tools, host client appointments, and coordinate with back-of-house operations.

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FursaFursa
Prada Group
Prada Group
1 month ago

PRADA Client Advisor Home, Harrods (London, GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Deliver an exceptional luxury client experience as a Prada Brand Ambassador at Harrods. You’ll place clients at the center, discover needs, promote Prada values and product knowledge, and drive both individual and store sales targets. Manage client relationships through the company CRM, resolve complaints with support teams, and execute omni-channel service for in-store and ecommerce. Use digital tools, host client appointments, and coordinate with back-of-house operations.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Provide a welcoming, client-centered experience aligned with the “client journey ceremony.”
  • •Drive individual sales performance and exceed individual and store sales targets and KPI goals.
  • •Demonstrate strong product knowledge and Prada history, culture, and brand DNA to guide clients.
  • •Capture and manage customer data in the company CRM to maintain relationships and create personalized opportunities.
  • •Support omni-channel service by using company digital tools and hosting client appointments in-store or virtually, while resolving complaints and coordinating with back-of-house operations.

Key Requirements

  • •Similar experience within a luxury or premium brand.
  • •Understanding of luxury customer service.
  • •Experience building long-lasting relationships with clients.
  • •Ability to work in a team as well as alone.
  • •Fluency in English.
Experience:Luxury retailPremium brands
Skills:CommunicationInterpersonal skillsTeamworkCustomer relationship building
Languages:English
Tech Stack:CRMEcommerceDigital tools

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn