Dealer Success Manager

Discover Financial
Milwaukee
Full timeUSD 109,900 - 125,400 annuallyFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Communication","Interpersonal skills","Process improvement","Analytical skills","Attention to detail"]

Partner with POD teams to drive dealer success for the Navigator Platform, supporting subscriber acquisition and retention. Own the customer adoption and retention lifecycle through process improvements, sales enablement, and ROI conversations. Provide subject-matter expertise and troubleshoot platform/process issues while educating dealer stakeholders to maximize value. Work closely with Area Sales Manager and RM/ARM counterparts and travel to dealerships up to 50%.

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Discover Financial
Discover Financial
3 days ago

Dealer Success Manager

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Last checked: 11 hours agoStatus: Live

Job Summary

Partner with POD teams to drive dealer success for the Navigator Platform, supporting subscriber acquisition and retention. Own the customer adoption and retention lifecycle through process improvements, sales enablement, and ROI conversations. Provide subject-matter expertise and troubleshoot platform/process issues while educating dealer stakeholders to maximize value. Work closely with Area Sales Manager and RM/ARM counterparts and travel to dealerships up to 50%.
Location: Milwaukee
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Collaborate with Area Sales Manager and POD team members to develop and execute market strategies and unified sales goals.
  • •Contribute to and support Navigator Platform sales efforts, owning the customer adoption and retention lifecycle.
  • •Drive process improvements aligned with superior customer outcomes and the Capital One Sales Process.
  • •Provide subject matter expertise and troubleshoot Navigator Platform and related process issues.
  • •Travel to dealerships frequently to foster relationships and execute the customer enablement cycle.
Travel: High travel

Pay and Benefits

Salary: USD 109,900 - 125,400 annually

Key Requirements

  • •High school diploma, GED, or equivalent certification
  • •At least 1 year of experience in process management
  • •At least 1 year of experience in relationship management
  • •Bachelors degree
  • •2+ years of experience in process management and relationship management
Education:High School
Skills:CommunicationInterpersonal skillsProcess improvementAnalytical skillsAttention to detail
Certifications:GED
Tech Stack:Navigator Platform

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn