NTT

1 week ago

Helpdesk Senior Analyst

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Last checked: 4 hours agoStatus: Live

Job Summary

Join the Healthcare Service Desk as a shift-flexible agent handling inbound customer calls in a 24/7 environment. Triage clinical and technical incidents for healthcare applications including Epic, Cerner, McKesson, and Meditech—covering workflow issues, device/app errors, access, and functionality. Document, close, or escalate tickets in a timely manner while working onsite in Guadalajara and communicating with managers using two-factor authentication.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle inbound healthcare service desk calls in a 24/7 call center environment.
•Assist with clinical and technical issues in applications such as Epic, Cerner, McKesson, and Meditech.
•Track, document, and close or escalate incident tickets in a timely manner.
•Drive resolution of incidents across the 24/7 desk.
•Support shift work and follow account training conducted during day shift hours.

Key Requirements

•Minimum 6 years of service desk/helpdesk experience or an equivalent combination of education and technical troubleshooting experience.
•At least 2 years of technical troubleshooting experience.
•High school diploma or equivalent required.
•Must work on site in the Guadalajara office.
•Ability to support shift work, including nights, weekends, and/or holidays.

Experience:6+ yearsHealthcareIT services

Education:High School

Skills:Effective communicationInterpersonal skillsService philosophyListeningTyping

Languages:English

Tech Stack:EpicCernerMcKessonMeditechTwo-Factor Authentication

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT