Contact Centre Representative II

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service mindset","Communication","Teamwork","Problem solving","Clear thinking"]

Handle customer inquiries for credit cards and general banking services through phone, email, and real-time communication tools. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Provide appropriate solutions to resolve customer issues and deliver high-quality service, while collaborating effectively as part of a team and supporting scheduled shift work.

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FursaFursa
HSBC
HSBC
4 hours ago

Contact Centre Representative II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Handle customer inquiries for credit cards and general banking services through phone, email, and real-time communication tools. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Provide appropriate solutions to resolve customer issues and deliver high-quality service, while collaborating effectively as part of a team and supporting scheduled shift work.
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Respond to customer inquiries related to credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communication tools.
  • •Understand customer needs and recommend appropriate products and services to achieve expected results.
  • •Propose reasonable solutions based on the situation to resolve customer difficulties and ensure customer satisfaction.
  • •Provide high-quality customer service.
  • •Work effectively with the team while supporting the role’s service workload.

Key Requirements

  • •Strong customer service mindset and willingness to work in customer service.
  • •Fluent Cantonese with clear thinking and strong communication and expression skills.
  • •Good teamwork spirit.
  • •Ability to communicate and read/write in English to a certain extent.
  • •Willingness to accept shift scheduling is preferred.
Skills:Customer service mindsetCommunicationTeamworkProblem solvingClear thinking
Languages:ChineseCantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn