ServiceNow Developer

NTT
Hyderabad
Workplace: OnsiteFull timeFunction: Software EngineeringExperience: 7+ yearsSkills: ["Communication","Stakeholder engagement","Client workshops","Advisory consulting","Solution design"]

Design and implement ServiceNow solutions by configuring and customizing modules such as Incident, Problem, Change, Knowledge, CMDB, Discovery, and HRSD. Lead client engagements to assess current capabilities, shape future-state process and platform strategies, and define roadmaps aligned to business goals. Manage third-party integrations, perform technical health and scalability assessments, and support proposal and SOW development for advisory and implementation phases.

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FursaFursa
NTT
NTT
1 week ago

ServiceNow Developer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Design and implement ServiceNow solutions by configuring and customizing modules such as Incident, Problem, Change, Knowledge, CMDB, Discovery, and HRSD. Lead client engagements to assess current capabilities, shape future-state process and platform strategies, and define roadmaps aligned to business goals. Manage third-party integrations, perform technical health and scalability assessments, and support proposal and SOW development for advisory and implementation phases.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
  • •Configure and customize ServiceNow modules (Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more).
  • •Manage integrations with third-party tools such as Qualys, Tenable, SCCM, and JAMF.
  • •Perform health scans, technical debt analysis, and platform scalability assessments while ensuring best-practice and licensing conformance.
  • •Collaborate with sales and delivery teams on proposal and SOW development, including effort estimation and scope definition.

Key Requirements

  • •7+ years of hands-on ServiceNow experience across multiple modules.
  • •Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
  • •Experience configuring and customizing modules including Incident, Problem, Change, Knowledge, CMDB, and Discovery.
  • •Experience in proposal writing, SOW creation, and client presentations.
  • •Ability to lead client workshops and translate business processes into technical solutions.
Experience:7+ yearsITSMITOMITAMITILEnterprise consulting
Skills:CommunicationStakeholder engagementClient workshopsAdvisory consultingSolution design
Certifications:ServiceNow CSACISITIL FoundationPMP
Tech Stack:ServiceNowITSMITOMITAMHRSDSecOpsGRCCSMIncidentProblemChangeKnowledgeCMDBDiscoveryScriptingWorkflowsIntegrationsQualysTenableSCCM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn