Service Advisor - Momentum Volkswagen

Sonic Automotive
Houston
Workplace: OnsiteFull timeUSD 60,000 - 100,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Customer service","Multitasking","Organizational skills","Time management"]

Serve as a key member of the service team by greeting customers, documenting concerns, and coordinating with technicians to ensure vehicles are diagnosed, serviced, and repaired on time. Explain recommended work, communicate estimates and repair timelines, and maintain accurate service records. Process payments, handle billing inquiries, provide updates throughout the service process, and resolve issues to ensure customer satisfaction while staying current on automotive services and technologies.

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FursaFursa
Sonic Automotive
Sonic Automotive
1 day ago

Service Advisor - Momentum Volkswagen

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Serve as a key member of the service team by greeting customers, documenting concerns, and coordinating with technicians to ensure vehicles are diagnosed, serviced, and repaired on time. Explain recommended work, communicate estimates and repair timelines, and maintain accurate service records. Process payments, handle billing inquiries, provide updates throughout the service process, and resolve issues to ensure customer satisfaction while staying current on automotive services and technologies.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers professionally, listen to concerns, and accurately document vehicle issues.
  • •Explain recommended services and repairs, communicate estimated costs, and obtain customer approval.
  • •Schedule appointments and coordinate service bay availability to support timely completion of repairs.
  • •Provide ongoing updates to customers on vehicle status, repair timelines, and any delays.
  • •Maintain detailed service records, prepare and explain invoices, process payments, and follow up to resolve complaints/issues.

Pay and Benefits

Salary: USD 60,000 - 100,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveGym Membership

Key Requirements

  • •1+ years of experience as a Service Advisor in an automotive dealership.
  • •Strong communication and customer service skills.
  • •Knowledge of automotive systems with basic technical understanding.
  • •Ability to multitask in a fast-paced environment with strong organizational and time-management skills.
  • •Valid driver’s license and clean driving record; must be authorized to work in the USA and pass pre-employment testing (background checks, MVR, drug test).
Experience:1+ yearsAutomotive dealership
Skills:CommunicationCustomer serviceMultitaskingOrganizational skillsTime management
Licenses:Valid driver's license
Languages:English
Tech Stack:CDK

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn