Customer Service Representative - Korean Speaker

Prometric
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer-oriented","Self-driven","Empathetic","Professional communication","Reliability"]

Assist candidates with the testing journey from registration through test delivery. Serve as a professional interface between candidates, clients, and test sites, responding to calls, chats, and emails within required timeframes. Maintain key quality and productivity metrics, escalate unresolved candidate grievances, and ensure strong reliability. Participate in training and team meetings, contribute to continuous process improvements, and meet agreed objectives in a contact center environment.

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FursaFursa
Prometric
Prometric
2 weeks ago

Customer Service Representative - Korean Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Assist candidates with the testing journey from registration through test delivery. Serve as a professional interface between candidates, clients, and test sites, responding to calls, chats, and emails within required timeframes. Maintain key quality and productivity metrics, escalate unresolved candidate grievances, and ensure strong reliability. Participate in training and team meetings, contribute to continuous process improvements, and meet agreed objectives in a contact center environment.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist candidates with all aspects of the testing process from registration to test delivery
  • •Interface between candidates, clients, and test sites in a professional and efficient manner
  • •Respond to incoming chats, emails, and calls within specified timeframes according to company guidelines
  • •Achieve and maintain key quality and productivity metrics
  • •Escalate unresolved candidate grievances to designated departments and identify process improvements to share with the team manager

Key Requirements

  • •At least SPM, Diploma (Advanced/Higher/Graduate), Bachelor’s degree, or equivalent
  • •Experience in a customer service environment
  • •Excellent written and spoken English
  • •Excellent written and spoken Korean
  • •Ability to empathize and remain professional; willing to work rotational shifts including weekends/public holidays and night shift
Skills:Customer-orientedSelf-drivenEmpatheticProfessional communicationReliability
Languages:EnglishKorean

Company Brief

Prometric
Provides computer-based testing, assessment, and credentialing services for certification bodies, professional associations, and academic institutions. Operates exam delivery, proctoring, and assessment programs across a global network.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Baltimore, United States
Founded: 1990
WebsiteLinkedIn