Forward Deployed Engineer

Dialpad
Austin
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer communication","Ownership","Judgment","Attention to detail","Measurable outcomes"]

Build and deploy customer-ready AI agents by converting prioritized use cases into delivery scopes and phased implementations. Partner with customer technical and operational teams to map workflows, human-in-the-loop controls, and exception paths, then design agent orchestration, prompts, retrieval, and decision logic. Implement enterprise integrations, run evaluation and production hardening, and lead go-live stabilization with documentation and field learnings to improve repeatability.

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FursaFursa
Dialpad
Dialpad
2 days ago

Forward Deployed Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Build and deploy customer-ready AI agents by converting prioritized use cases into delivery scopes and phased implementations. Partner with customer technical and operational teams to map workflows, human-in-the-loop controls, and exception paths, then design agent orchestration, prompts, retrieval, and decision logic. Implement enterprise integrations, run evaluation and production hardening, and lead go-live stabilization with documentation and field learnings to improve repeatability.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Convert prioritized use cases and pre-sales assumptions into delivery scope, technical plan, and phased implementation.
  • •Work with customer teams to map real workflows, exception paths, approvals, escalation rules, and human-in-the-loop controls.
  • •Design and build customer-specific AI agent solutions, including orchestration logic, prompt architecture, retrieval flows, workflow rules, and decision logic.
  • •Implement integrations with customer data sources, APIs, SaaS platforms, CRMs, ERPs, and enterprise knowledge systems; run evaluation and production hardening.
  • •Lead go-live and first-shift stabilization, including rollout sequencing, observability, exception handling, fallback behavior, hypercare, and documentation of runbooks and patterns.

Key Requirements

  • •Experience in a customer-facing technical role such as Forward Deployed Engineering, Solutions Architecture, Technical Consulting, Deployment Engineering, or AI SaaS implementation.
  • •Hands-on experience building and deploying AI, LLM, or agentic systems in production environments.
  • •Strong knowledge of modern AI/application patterns including LLMs, prompt engineering, retrieval systems, vector databases, evaluation methods, and agent orchestration frameworks.
  • •Proficiency in Python, JavaScript/TypeScript, Go, or similar languages used for integrations and production deployment.
  • •Ability to translate ambiguous business objectives and SOPs into clear, shippable technical solutions with strong customer communication.
Experience:AI SaaS
Skills:Customer communicationOwnershipJudgmentAttention to detailMeasurable outcomes
Languages:English
Tech Stack:LLMsPrompt engineeringRetrieval systemsVector databasesAgent orchestration frameworksPythonJavaScriptTypeScriptGoAPIsSaaSCRMsERPs

Company Brief

Dialpad
Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn