Senior Account Manager

Ghobash Group
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Client relationship management","Strategic account planning","Negotiation","Reporting"]

Drive business growth by owning long-term relationships with key clients across Dubai and the Northern Emirates. Manage a structured sales pipeline with accurate forecasting, identify upcoming projects and budget cycles, and support bid processes. Lead solution selling and contract negotiations for CNS’s IT services portfolio, while partnering with pre-sales, solution architects, and internal teams to ensure delivery success, customer satisfaction, and sustained revenue growth.

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FursaFursa
Ghobash Group
Ghobash Group
1 month ago

Senior Account Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Drive business growth by owning long-term relationships with key clients across Dubai and the Northern Emirates. Manage a structured sales pipeline with accurate forecasting, identify upcoming projects and budget cycles, and support bid processes. Lead solution selling and contract negotiations for CNS’s IT services portfolio, while partnering with pre-sales, solution architects, and internal teams to ensure delivery success, customer satisfaction, and sustained revenue growth.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain long-term relationships with key clients across Dubai and the Northern Emirates as a trusted advisor.
  • •Drive business growth by identifying and developing new accounts, nurturing existing relationships, and expanding CNS’s footprint across assigned sectors.
  • •Create and manage the sales pipeline, ensuring revenue forecasting, opportunity tracking, and proactive positioning for upcoming projects and budget cycles.
  • •Propose tailored IT solutions across CNS’s portfolio, collaborating with pre-sales and solution architects to deliver proposals, presentations, and demonstrations.
  • •Lead contract negotiations to closure and act as a key escalation point with delivery, project management, and support teams to maintain customer satisfaction and retention.

Key Requirements

  • •Bachelor’s degree in Business Administration, Marketing, or a related field.
  • •5+ years in account management, client relations, or sales.
  • •Proven track record managing key accounts or enterprise clients (desired 7+ years).
  • •Solid understanding of IT services, solutions, and outsourcing models, including experience with SLAs, contracts, and service delivery frameworks.
  • •Proficiency with CRM tools such as Salesforce, HubSpot, or Microsoft Dynamics.
Experience:5+ yearsIT servicesOutsourcingEnterprise procurementRFP/RFICRM
Education:Bachelor's in Business Administration, Marketing
Skills:CommunicationClient relationship managementStrategic account planningNegotiationReporting
Languages:English
Tech Stack:SalesforceHubSpotMicrosoft DynamicsCRM

Company Brief

Ghobash Group
Ghobash Group is a diversified family-owned conglomerate based in the UAE, operating across automotive, luxury retail, distribution, real estate, and investments, providing products and services across the Middle East and beyond.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
WebsiteLinkedIn