Business Advisor I (Complaints Program)

USAA
San Antonio, Plano, Phoenix, Charlotte
Workplace: HybridFull timeUSD 69,920 - 133,620 annuallyFunction: Business OperationsExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Cross-functional collaboration","Executive communication","Data analysis"]

Serve as a strategic business partner for the Complaints Program by analyzing complex data and processes, identifying trends, root causes, risks, and opportunities, and translating needs into actionable plans. Collaborate across business, technology, risk, compliance, and operational teams to define requirements, acceptance criteria, reporting, and documentation, while supporting training and continuous improvement. Conduct testing against key controls to ensure risks are identified, managed, and controlled.

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FursaFursa
USAA
USAA
5 hours ago

Business Advisor I (Complaints Program)

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Last checked: 5 hours agoStatus: Live

Job Summary

Serve as a strategic business partner for the Complaints Program by analyzing complex data and processes, identifying trends, root causes, risks, and opportunities, and translating needs into actionable plans. Collaborate across business, technology, risk, compliance, and operational teams to define requirements, acceptance criteria, reporting, and documentation, while supporting training and continuous improvement. Conduct testing against key controls to ensure risks are identified, managed, and controlled.
Location: San Antonio, Plano, Phoenix, Charlotte
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Identify opportunities and provide guidance on procedure and process improvements to optimize business operations.
  • •Collaborate with enterprise partners to develop business rules, requirements, and artifacts for business initiatives.
  • •Define acceptance criteria and requirements, provide documentation, and obtain approvals for business processes.
  • •Coordinate with stakeholders and program/project sponsors to support successful product and initiative implementation.
  • •Conduct periodic testing against key controls and help ensure risks are identified, measured, monitored, and controlled.

Pay and Benefits

Salary: USD 69,920 - 133,620 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeavePaid LeavePaid HolidaysVolunteer HoursWellness StipendAdoption Assistance

Key Requirements

  • •Bachelor's degree OR 4 years of relevant education and/or experience.
  • •4 years of project management, process consulting, or business optimization planning experience.
  • •Proficient knowledge of industry technology applications such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserve, KDIM, Fidelity, Metric Stream, or similar tools.
  • •Knowledge of risk management frameworks and regulatory requirements for applicable lines of business.
  • •Proficient knowledge of Microsoft Office tools.
Experience:4+ years
Education:Bachelor's
Skills:CommunicationStakeholder managementCross-functional collaborationExecutive communicationData analysis
Tech Stack:SalesforceSharePointPortalCRMCBSFiserveKDIMFidelityMetric StreamMicrosoft OfficeAgile

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn