Help Desk Officer - Abu Dhabi

Serve as the first point of contact for airport facilities-related requests, coordinating with airport operations, facilities management, and service providers to ensure timely resolution. Manage incoming calls, emails, and tickets, verify client details, and log requests in Maximo (or similar systems). Monitor and report on service/work orders, escalate complex issues, support incident response, and maintain accurate records while promoting a safety-first culture.