Help Desk Officer - Abu Dhabi

Wasael Property Management
Abu Dhabi
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Decision-making","Problem-solving","Attention to detail"]

Serve as the first point of contact for airport facilities-related requests, coordinating with airport operations, facilities management, and service providers to ensure timely resolution. Manage incoming calls, emails, and tickets, verify client details, and log requests in Maximo (or similar systems). Monitor and report on service/work orders, escalate complex issues, support incident response, and maintain accurate records while promoting a safety-first culture.

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Wasael Property Management
Wasael Property Management
2 months ago

Help Desk Officer - Abu Dhabi

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as the first point of contact for airport facilities-related requests, coordinating with airport operations, facilities management, and service providers to ensure timely resolution. Manage incoming calls, emails, and tickets, verify client details, and log requests in Maximo (or similar systems). Monitor and report on service/work orders, escalate complex issues, support incident response, and maintain accurate records while promoting a safety-first culture.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as liaison between airport operations, facilities management, and service providers.
  • •Manage incoming calls, emails, and tickets; verify client information and log requests in Maximo or similar systems.
  • •Provide timely information and solutions; escalate complex issues as required.
  • •Monitor, follow up, and report on service requests and work orders.
  • •Support emergency response and coordinate FM activities during incidents.

Key Requirements

  • •Bachelor’s degree in Business, Operations, or a related field (preferred).
  • •Minimum 2 years’ experience in helpdesk, customer service, or facilities management.
  • •Knowledge of FM operations, asset lifecycle planning, and contract management.
  • •Proficiency in Maximo or similar FM software.
Experience:2+ yearsFacilities management
Education:Bachelor's in Business, Operations (related field preferred)
Skills:CommunicationCustomer serviceDecision-makingProblem-solvingAttention to detail
Tech Stack:Maximo

Company Brief

Wasael Property Management
Wasael Property Management is an Abu Dhabi-based facilities, asset, and project management company serving properties and infrastructure across the UAE. It focuses on operational efficiency, sustainability, and premium service delivery for government, aviation, and multi-asset portfolios.
Industry: Facility Management
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2012
WebsiteLinkedIn