Process Manager - Customer Fulfilment

Discover Financial
Nottingham
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Attention to detail","Strategic prioritisation","Stakeholder engagement","Influential collaboration","Strong judgement"]

Own end-to-end process excellence for customer fulfilment operations, driving risk management, control design, and supplier performance. Lead process improvement using methodologies like Lean, Six Sigma, and Root Cause Analysis to prevent recurrence. Assess and embed change initiatives, align cross-functional stakeholders, and resolve complex process breakdowns with sustained performance gains. Serve as a subject-matter expert for process design, documentation, and operational strategy.

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Discover Financial
Discover Financial
1 day ago

Process Manager - Customer Fulfilment

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own end-to-end process excellence for customer fulfilment operations, driving risk management, control design, and supplier performance. Lead process improvement using methodologies like Lean, Six Sigma, and Root Cause Analysis to prevent recurrence. Assess and embed change initiatives, align cross-functional stakeholders, and resolve complex process breakdowns with sustained performance gains. Serve as a subject-matter expert for process design, documentation, and operational strategy.
Location: Nottingham
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own the risk profile of the customer fulfilment process, managing risks across day-to-day operations and during change
  • •Design and implement preventative and detective controls to maintain a well-managed process environment
  • •Manage supplier performance to ensure service continuity, operational excellence, and process stability
  • •Apply process improvement and root cause analysis methodologies to identify issues, implement solutions, and prevent recurrence
  • •Assess complex change impacts early and lead stakeholder-aligned embedding of changes to resolve breakdowns

Key Requirements

  • •Attention to detail to understand key operational processes, systems, and technology
  • •Ability to effectively manage competing priorities and communicate clearly to stakeholders
  • •Skilled at navigating the organisation to build consensus and secure stakeholder buy-in
  • •Strong judgement to balance business goals with a customer-first focus
  • •Proven capability in process management and continuous improvement methodologies to drive outcomes
Skills:Attention to detailStrategic prioritisationStakeholder engagementInfluential collaborationStrong judgement
Tech Stack:LeanSix SigmaRoot Cause Analysis

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn