Manager, Quality (Male, MV)

Kerzer International
Maldives
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Skills: ["Guest-driven","Team player","Communication","Organization","Details oriented"]

Manage and coordinate all quality assurance plans for One&Only Reethi Rah in Maldives, ensuring alignment with Kerzner International standards. Own weekly/monthly QA program materials, communications, schedules, and manuals, and lead training, briefing, and awareness sessions across departments. Monitor guest feedback and initiatives (GSS/GRI, LQA, Earth Check, Forbes), drive corrective actions for complaints, and report progress and issues to resort leadership.

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Kerzer International
Kerzer International
1 day ago

Manager, Quality (Male, MV)

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Last checked: 4 hours agoStatus: Live

Job Summary

Manage and coordinate all quality assurance plans for One&Only Reethi Rah in Maldives, ensuring alignment with Kerzner International standards. Own weekly/monthly QA program materials, communications, schedules, and manuals, and lead training, briefing, and awareness sessions across departments. Monitor guest feedback and initiatives (GSS/GRI, LQA, Earth Check, Forbes), drive corrective actions for complaints, and report progress and issues to resort leadership.
Location: Maldives
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Manage and coordinate all quality assurance plans to comply with Kerzner International standards.
  • •Prepare QA program hand-outs, manuals, and training/materials based on weekly/monthly requirements.
  • •Lead briefings, meetings, training, and awareness programs with departments; assign roles for QA initiatives.
  • •Compile departmental QA plans, progress reports, training reports, and training material; maintain and circulate approved resort documents.
  • •Review guest feedback and related reports (e.g., surveys, GSS/GRI, LQA, Earth Check, Forbes) and ensure timely corrective actions; keep GM/Resort Manager informed.

Key Requirements

  • •Guest-driven approach to quality assurance and service.
  • •Strong team player and ability to work across departments and third parties.
  • •Excellent communication skills to brief, train, and lead awareness programs.
  • •Strong organization skills to plan schedules, compile reports, and maintain QA documentation.
  • •Ability to lead by example with attention to detail and integrity.
Experience:Luxury serviceGuest experience
Skills:Guest-drivenTeam playerCommunicationOrganizationDetails oriented

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn