Tapestry

3 months ago

Director, E-Commerce Ops & Site Reliability Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Build, lead, and mentor onsite and offshore E-commerce support and site reliability engineers to keep Tapestry’s e-commerce sites reliable, scalable, and high-performing on the Salesforce Commerce Cloud (SFCC) platform. Own SLIs/SLOs, uptime, and availability; develop automation and reliability metrics; guide release scalability and cost management; and lead 24/7 incident response while escalating issues and communicating status to stakeholders across brands.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Director level

Key Responsibilities

•Build, manage, and mentor a team of onsite and offshore e-commerce support and site reliability engineers.
•Ensure system availability, reliability, scalability, and performance across all Tapestry brands’ e-commerce sites using SLIs/SLOs and related indicators.
•Develop tools, automation, processes, and metrics to maximize reliability, uptime, and availability for customers.
•Collaborate with Development, QA, and support teams to improve deployment practices and iteratively enhance releases, availability, scalability, and cost management.
•Lead 24/7 incident response for urgent incidents; communicate and report to stakeholders; escalate unresolved issues and maintain ownership through resolution.

Pay and Benefits

Salary: USD 180,000 - 215,000 annually

Perks:Health InsuranceDentalVision401kPaid PaternityPaid MaternityCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

•Bachelor’s degree in ECommerce, Computer Science, or related field (or foreign equivalent).
•5 years of experience in the job offered or related position.
•Experience in e-commerce, OMS, retail, and customer service systems in a fast-moving environment at scale.
•Experience with SDLC using Agile or Waterfall.
•Experience with Salesforce ecosystem (e.g., SFCC/SFMC/SFSC, Akamai CDN, IBM Sterling OMS or S4/WMS) and tools such as JIRA, Confluence, Tableau, Domo, Quantum Metrics, mPulse, and Rigor.

Experience:5+ yearsE-commerceRetailCustomer service systemsSalesforce Commerce Cloud (SFCC)Site reliability engineering

Education:Bachelor's in ECommerce, Computer Science, or related field

Skills:LeadershipCommunicationStakeholder managementRisk mitigationCollaboration

Tech Stack:Salesforce Commerce CloudSalesforce Marketing CloudSalesforceSFCCSFMCSFSCAkamai CDNIBM Sterling OMSS4WMSAWSAzureGoogle CloudJIRAConfluenceTableauDomoQuantum MetricsMPulseRigor

Company Brief

Tapestry

Industry: Luxury Goods

Website

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Tapestry

3 months ago

Director, E-Commerce Ops & Site Reliability Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Director level

Key Responsibilities

•Build, manage, and mentor a team of onsite and offshore e-commerce support and site reliability engineers.
•Ensure system availability, reliability, scalability, and performance across all Tapestry brands’ e-commerce sites using SLIs/SLOs and related indicators.
•Develop tools, automation, processes, and metrics to maximize reliability, uptime, and availability for customers.
•Collaborate with Development, QA, and support teams to improve deployment practices and iteratively enhance releases, availability, scalability, and cost management.
•Lead 24/7 incident response for urgent incidents; communicate and report to stakeholders; escalate unresolved issues and maintain ownership through resolution.

Pay and Benefits

Salary: USD 180,000 - 215,000 annually

Perks:Health InsuranceDentalVision401kPaid PaternityPaid MaternityCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

•Bachelor’s degree in ECommerce, Computer Science, or related field (or foreign equivalent).
•5 years of experience in the job offered or related position.
•Experience in e-commerce, OMS, retail, and customer service systems in a fast-moving environment at scale.
•Experience with SDLC using Agile or Waterfall.
•Experience with Salesforce ecosystem (e.g., SFCC/SFMC/SFSC, Akamai CDN, IBM Sterling OMS or S4/WMS) and tools such as JIRA, Confluence, Tableau, Domo, Quantum Metrics, mPulse, and Rigor.

Experience:5+ yearsE-commerceRetailCustomer service systemsSalesforce Commerce Cloud (SFCC)Site reliability engineering

Education:Bachelor's in ECommerce, Computer Science, or related field

Skills:LeadershipCommunicationStakeholder managementRisk mitigationCollaboration

Tech Stack:Salesforce Commerce CloudSalesforce Marketing CloudSalesforceSFCCSFMCSFSCAkamai CDNIBM Sterling OMSS4WMSAWSAzureGoogle CloudJIRAConfluenceTableauDomoQuantum MetricsMPulseRigor

Company Brief

Tapestry

Industry: Luxury Goods

Website