Senior Manager, CSM Onboarding & Enablement

Salesforce
Indianapolis
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Strategic planning","Executive communication","Organizational change management","Stakeholder management","Influencing"]

Lead the global onboarding strategy for Customer Success Managers, defining the roadmap, governance, and execution that accelerate time-to-productivity. Design scalable learning experiences using adult learning and instructional design best practices, partnering with subject matter experts and business leaders to evolve curriculum. Oversee delivery across regions, establish readiness assessments, and drive continuous improvement with metrics and learner feedback.

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FursaFursa
Salesforce
Salesforce
1 week ago

Senior Manager, CSM Onboarding & Enablement

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead the global onboarding strategy for Customer Success Managers, defining the roadmap, governance, and execution that accelerate time-to-productivity. Design scalable learning experiences using adult learning and instructional design best practices, partnering with subject matter experts and business leaders to evolve curriculum. Oversee delivery across regions, establish readiness assessments, and drive continuous improvement with metrics and learner feedback.
Location: Indianapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Define and own the global CSM onboarding strategy, roadmap, governance, and execution.
  • •Establish program priorities, success metrics, and executive reporting; drive continuous improvement using feedback and data.
  • •Lead the design of scalable onboarding learning experiences and oversee development of learning content and resources.
  • •Oversee delivery of onboarding programs across regions, ensuring consistent instructor-led and virtual learning experiences and readiness assessment.
  • •Partner cross-functionally with Enablement, Global Learning, Product Readiness, and Customer Success leadership to align priorities and remove obstacles.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid Parental401kLife InsuranceDisability InsuranceEquity

Key Requirements

  • •Expert program & strategic leadership, including strategic planning, program management, governance, and executive communication.
  • •Expert learning strategy using adult learning principles, instructional design, learning experience/curriculum development, and learning measurement.
  • •Advanced stakeholder management and collaboration, including influencing without authority and cross-functional leadership.
  • •Advanced operational excellence with process improvement, data-driven decision making, and risk management.
  • •Ability to drive continuous improvement using learner feedback, business insights, and performance data.
Experience:EnablementLearning and developmentCustomer successProgram management
Skills:Strategic planningExecutive communicationOrganizational change managementStakeholder managementInfluencing

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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