Specialist - ITSM Change Management

Davies
Pune
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 3+ yearsSkills: ["Communication","Stakeholder management","Analytical thinking","Problem-solving","Managing priorities"]

Own the IT change management process and drive continual improvement by ensuring BAU, project, and third-party changes follow the process. Perform impact analysis, assess readiness, and manage stakeholder engagement and resistance, while supporting the Change Advisory Board and reporting success metrics via dashboards. Coordinate with service transition, transformation, and major incident/problem management activities, escalating issues when needed and facilitating post-incident reviews and lessons learned.

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Davies
Davies
1 day ago

Specialist - ITSM Change Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own the IT change management process and drive continual improvement by ensuring BAU, project, and third-party changes follow the process. Perform impact analysis, assess readiness, and manage stakeholder engagement and resistance, while supporting the Change Advisory Board and reporting success metrics via dashboards. Coordinate with service transition, transformation, and major incident/problem management activities, escalating issues when needed and facilitating post-incident reviews and lessons learned.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

  • •Own and continuously improve the IT Change Management process and ensure adherence for BAU, project, and third-party changes.
  • •Conduct impact analyses, assess change readiness, identify stakeholders, and manage anticipated resistance.
  • •Facilitate the Change Advisory Board (CAB) and produce related reports such as agendas and outcomes.
  • •Define and measure change success metrics, monitor change progress, and develop management reporting dashboards.
  • •Partner with service transition, transformation, and incident/problem management processes, including escalation and post-incident reviews with lessons learned.

Key Requirements

  • •Minimum 3 years’ experience in IT Change Management and facilitation of CAB.
  • •Proven use and management of Change Management on the ServiceNow platform.
  • •Experience with Major Incident Management and Problem Management.
  • •Experience with compliance (GDPR, PCI, ISO).
  • •Ability to produce high-quality deliverables and communicate effectively in written and verbal form.
Experience:3+ yearsIT Service Management
Skills:CommunicationStakeholder managementAnalytical thinkingProblem-solvingManaging priorities
Tech Stack:ITILServiceNowGDPRPCIISO

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor