Sr Specialist GBS Acct & Sales Ops (German Speaker) - Temporary Position

Adidas
Porto
TemporaryFunction: SalesEducation: bachelorsSkills: ["Customer service focus","Excellent communication","Proactive independent working style","Problem-solving","Team collaboration"]

Support assigned customers to achieve sales and market strategy objectives by providing independent account operations support. Handle customer communications (email, tickets, phone), order inquiries and analyses, backlogs, deliveries, cancellations, returns and complaints, and credit-blocked orders. Manage order book activities, track carrier and parcel deliveries with escalation, and coordinate customer master data changes. Record processes in CRM for KPI/statistics and provide final clarification on charges and invoice reductions.

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Adidas
Adidas
3 days ago

Sr Specialist GBS Acct & Sales Ops (German Speaker) - Temporary Position

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support assigned customers to achieve sales and market strategy objectives by providing independent account operations support. Handle customer communications (email, tickets, phone), order inquiries and analyses, backlogs, deliveries, cancellations, returns and complaints, and credit-blocked orders. Manage order book activities, track carrier and parcel deliveries with escalation, and coordinate customer master data changes. Record processes in CRM for KPI/statistics and provide final clarification on charges and invoice reductions.
Location: Porto
Employment Type: Temporary
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Provide independent account operations support to assigned customers in a specific market.
  • •Communicate with customers via email, tickets, and phone, including order/article information and order-related analyses.
  • •Coordinate order and delivery operations (backlogs, scheduled deliveries, cancellations, launches, promotions) and manage order blocks and priorities.
  • •Monitor credit-blocked orders and coordinate credit limit increases with Finance and Sales.
  • •Record processes in the CRM system, prepare documentation for credits/debits, and support direct management with analysis and improvements.

Key Requirements

  • •University degree in Commerce/Business Administration/Finance/Controlling or similar.
  • •3+ years’ experience providing customer support in customer service, sales, or logistics.
  • •Advanced English and German knowledge (written and spoken).
  • •Advanced working knowledge of MS Office, SAP/CRM and Business Objects.
  • •Strong customer service focus, communication skills, and a proactive independent working style.
Education:Bachelor's
Skills:Customer service focusExcellent communicationProactive independent working styleProblem-solvingTeam collaboration
Languages:EnglishGerman
Tech Stack:MS OfficeSAPCRMBusiness ObjectsCRM systemCRM statistics

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
Glassdoor
Glassdoor: 3.8
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