In-Room Dining Supervisor (f/m/d)

Kempinski
Switzerland
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Teamwork","Customer service","Flexibility","Problem-solving"]

Lead and supervise the Room Service team to deliver a premium culinary experience, coordinating with waitstaff and minibar attendants, taking orders, and ensuring flawless POS and kitchen communication. Maintain high service quality, guest satisfaction, and organized, clean workspaces in a luxury hotel setting.

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Kempinski
Kempinski
6 months ago

In-Room Dining Supervisor (f/m/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead and supervise the Room Service team to deliver a premium culinary experience, coordinating with waitstaff and minibar attendants, taking orders, and ensuring flawless POS and kitchen communication. Maintain high service quality, guest satisfaction, and organized, clean workspaces in a luxury hotel setting.
Location: Switzerland
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Coordinate with Waiter/ Waitress & Minibar Attendant to ensure seamless room service.
  • •Take orders by phone and ensure correct booking in POS communication to service and kitchen.
  • •Explain and upsell all food/drinks offered and provide alternatives.
  • •Monitor utilities, supplies and waste; keep the workplace clean and organized.
  • •Supervise service and relay instructions for the team; handle guest enquiries and report to supervisors.

Pay and Benefits

Perks:Staff AccommodationSki CoursesGerman CoursesEmployee BenefitsChildcare

Key Requirements

  • •Completed training in a comparable hotel and professional experience in upscale gastronomy.
  • •Several years of experience in a similar position.
  • •Impeccable appearance and well-groomed presence, with strong communication skills and knowledge of human nature.
  • •Ability to work under pressure, with flexibility and high quality awareness.
  • •Structured and organized way of working with a strong team orientation.
Skills:CommunicationTeamworkCustomer serviceFlexibilityProblem-solving
Languages:GermanEnglish
Tech Stack:POS

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
Glassdoor
Glassdoor: 4.0
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