Relationship Manager (Korea)

Axi
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Cold calling","Outbound sales","Problem-solving","Stakeholder collaboration"]

Own the end-to-end conversion and retention experience for Korean-speaking clients. Drive lead engagement through proactive outreach, improve first-trade onboarding (registration, verification, deposits, terminal usage), and handle client complaints using approved processes. Monitor conversion and churn performance, support nurturing and offer recommendations to increase lifetime value, reactivate dormant customers, and partner with marketing and internal stakeholders to deliver a cohesive customer journey.

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FursaFursa
Axi
Axi
1 day ago

Relationship Manager (Korea)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own the end-to-end conversion and retention experience for Korean-speaking clients. Drive lead engagement through proactive outreach, improve first-trade onboarding (registration, verification, deposits, terminal usage), and handle client complaints using approved processes. Monitor conversion and churn performance, support nurturing and offer recommendations to increase lifetime value, reactivate dormant customers, and partner with marketing and internal stakeholders to deliver a cohesive customer journey.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive conversion performance for the Korean-speaking market, including end-to-end client conversion experience to improve NTC conversion rates.
  • •Proactively touch all leads early, improve engagement rates, and support conversion quality that extends to second deposit and quality trading.
  • •Improve first-time trade experiences (registration, verification, deposit, terminal usage) and handle client complaints with compliance-approved responses.
  • •Own retention and churn performance for Korean-speaking clients by improving end-to-end retention experience and lifetime value.
  • •Collaborate with internal stakeholders and marketing to optimize onboarding, nurture customers with adequate offers, reactivate dormant customers, and maximize customer lifetime journey outcomes.

Pay and Benefits

Perks:Annual LeaveStudy LeaveVolunteer DayHealth InsuranceDental

Key Requirements

  • •Native Korean speaker with strong English communication skills.
  • •Proven experience in cold calling, outbound sales, or telesales (B2C preferred).
  • •Working knowledge of financial markets and trading, or strong passion to build a career in FX, CFD, and crypto trading.
  • •Ability to work effectively independently and as part of a diverse global team.
  • •Experience improving client onboarding and addressing customer challenges from first trade through ongoing engagement.
Experience:B2CFinancial marketsFXCFDsCrypto trading
Skills:CommunicationCold callingOutbound salesProblem-solvingStakeholder collaboration
Languages:KoreanEnglish

Company Brief

Axi
Axi is an online forex and CFD broker offering trading platforms, market access, and execution services for retail and institutional clients. It provides MetaTrader platforms, competitive pricing, and risk management tools for currency and derivative trading.
Industry: Trading Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Sydney, Australia
Founded: 2007
Website