IT Support Specialist - Emirati (Mediclinic Corporate Office Du, Dubai, AE, 123812)

Mediclinic
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Client service"]

Provide first-line ICT support through the MCME ICT service desk and onsite at the business unit level. Diagnose and classify incoming requests (Cherwell), determine the best resolution path, and escalate unresolved issues to higher support teams to reduce business impact. Maintain accurate service records and track resolution in the IT Service Management tool, while completing required documentation using ITIL-based incident, change, problem, and request management practices.

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FursaFursa
Mediclinic
Mediclinic
1 day ago

IT Support Specialist - Emirati (Mediclinic Corporate Office Du, Dubai, AE, 123812)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide first-line ICT support through the MCME ICT service desk and onsite at the business unit level. Diagnose and classify incoming requests (Cherwell), determine the best resolution path, and escalate unresolved issues to higher support teams to reduce business impact. Maintain accurate service records and track resolution in the IT Service Management tool, while completing required documentation using ITIL-based incident, change, problem, and request management practices.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide first-line support via the MCME ICT service desk or onsite at the business unit level to resolve ICT technical problems.
  • •Identify and classify requests using diagnostic techniques and pertinent questions (Cherwell).
  • •Determine the best solution for issues based on details provided by customers.
  • •Direct unresolved issues to the next level of support in a timely manner to minimize business impact.
  • •Maintain service records and their resolution in the IT Service Management tool.

Key Requirements

  • •Bachelor’s degree in Computer Science or an ICT equivalent from an accredited institution.
  • •1+ years of experience in an ICT support service environment.
  • •Ability to identify, classify, and troubleshoot requests using diagnostic techniques (Cherwell).
  • •Strong first-line hardware and software problem-solving skills.
  • •Knowledge of IT service management and ITIL service management processes for Incident, Change, Problem, and Request management.
Experience:1+ yearsIT supportIT service management
Education:Bachelor's in Computer Science or ICT equivalent
Skills:Client service
Certifications:ITIL v3 Foundations
Tech Stack:CherwellIT Service Management toolITIL v3Incident managementChange managementProblem managementRequest managementHardware troubleshootingSoftware troubleshooting

Eligibility

Nationality:UAE National

Company Brief

Mediclinic
Part of Mediclinic International, Mediclinic Middle East operates hospitals and clinics across the UAE, delivering specialist acute care, outpatient services and multi-disciplinary treatment across Dubai, Abu Dhabi, Al Ain and Al Dhafra.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1983
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